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Retail Customer Service Specialist
2 months ago
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Big Y. As a key member of our store team, you will be responsible for delivering exceptional customer experiences and ensuring a positive shopping environment.
Key Responsibilities- Customer Service: Provide prompt and courteous service to customers, responding to their needs and resolving any issues in a professional and timely manner.
- Store Operations: Maintain a clean and organized store environment, including the sales floor, stockroom, and other areas as needed.
- Inventory Management: Assist with receiving, stocking, and rotating merchandise to ensure accurate inventory levels and efficient store operations.
- Team Collaboration: Work effectively with other team members to achieve sales goals, resolve customer complaints, and maintain a positive store atmosphere.
- Adaptability: Demonstrate flexibility and adaptability in responding to changing customer needs, store conditions, and business priorities.
- Communication Skills: Excellent verbal and written communication skills, with the ability to effectively interact with customers, colleagues, and management.
- Teamwork: Proven ability to work collaboratively as part of a team, with a positive attitude and a willingness to support colleagues.
- Problem-Solving: Strong problem-solving skills, with the ability to think critically and resolve customer complaints in a fair and professional manner.
- Adaptability: Ability to adapt to changing store conditions, customer needs, and business priorities, with a focus on delivering exceptional customer service.
