Customer Service Representative
1 week ago
At DOC Services Inc., we are seeking a highly skilled Call Center Specialist to join our team. As a Call Center Specialist, you will be responsible for providing exceptional service to customers and field staff, handling phone calls, and promoting a positive customer experience.
Key Responsibilities:- Answer phone calls from customers and field staff, providing service excellence and resolving issues in a timely manner.
- Actively promote and enhance the customer service experience, adhering to company standards and expectations.
- Accurately enter service requests in company software, ensuring seamless communication and collaboration with internal teams.
- Develop strong relationships with coworkers, both internal and external, fostering a positive and productive work environment.
- Work with multiple priorities and be detailed in written communication, ensuring accurate and timely completion of tasks.
- Dispatch as required in case of an escalated emergency from a customer, demonstrating a commitment to customer satisfaction and well-being.
- High school diploma or GED required.
- Strong computer skills, including proficiency in Microsoft Office and other company-related software.
- Ability to prioritize in a fast-paced environment, managing multiple tasks and deadlines.
- Excellent verbal and written communication skills, with good reading comprehension and attention to detail.
- Comprehensive benefits package, including health, dental, and vision insurance, short-term & long-term disability, life insurance.
- Strong 401(K) match, promoting financial stability and security.
- Ongoing training and career development opportunities, supporting professional growth and advancement.
- Paid time off, allowing for relaxation and rejuvenation.
At DOC Services Inc., we are committed to creating a positive and inclusive work environment, where all employees feel valued and supported. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment based on race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, disability, or any other federal, state, or local protected class.
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