Customer Service Representative
6 days ago
At DOC, we're committed to delivering exceptional customer experiences. As an After-Hours Call Center Specialist, you'll play a vital role in ensuring our customers receive top-notch support outside of regular business hours.
Key Responsibilities:- Answer phone calls from customers and field staff in a professional and courteous manner
- Enter service requests accurately into our company software system
- Provide service excellence and actively promote a positive customer experience
- Develop strong team relationships with coworkers and internal/external stakeholders
- Dispatch emergency services as needed
- Prioritize tasks in a fast-paced environment with strong accuracy and attention to detail
- Excellent verbal and written communication skills, with good reading comprehension
- Able to multitask and provide detailed written communication
- Strong computer skills with Microsoft Office and other company-related software
- High school diploma or GED required, with a minimum of 1 year of experience in customer service/call center environment
- Comprehensive benefits package, including health, dental, and vision insurance, short-term & long-term disability, life insurance
- Strong 401(K) match
- Ongoing training and career development opportunities
- Paid time off
DOC is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment based on race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, disability, or any other federal, state, or local protected class.
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