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Customer Service Representative

1 month ago

Rock Hill, South Carolina, United States Enterprise Mobility Inc Full time
Job Summary

We are seeking a highly skilled Customer Assistance Representative Sr to join our team at Enterprise Mobility Inc. This role will provide exceptional customer service to both internal and external customers, primarily face-to-face, supporting their branch and rental needs.

Key Responsibilities
  • Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
  • Take incoming calls for reservations, rate quotes, general questions and answers, and provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops, and other vendors
  • Manage outgoing calls for callback management, A/Rs, and miscellaneous calls as assigned
  • Meet and greet customers in a friendly and timely manner
  • Provide directions and general assistance
  • Assist in assessing the condition of rental upon return
  • Process returns, check-ins, and exit kiosk transactions
  • Effectively market the company while picking up customers and/or dropping off customers in a safe and courteous manner and assisting customers as needed
  • Understand and communicate rental terms and conditions, vehicle features, and other services
  • May sell optional protection products, upgrades, fuel options, and other additional equipment
  • Responsible for notifying management of any known vehicle problems and any required vehicle maintenance
  • Clean vehicle interior and exterior by hand or by operating washing equipment when needed
  • Perform various administrative and basic accounting functions such as research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
  • Perform miscellaneous and backup duties as assigned
Requirements
  • Must be at least 18 years old
  • High school diploma or GED equivalent required
  • Must have at least 1 year prior customer service, retail, or administrative support experience
  • Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
  • No drug or alcohol-related conviction on driving record in the past 5 years
  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
Work Schedule

Apart from religious observation, must be able to work the following schedule:

  • Sunday: OFF
  • Monday: 8:00 am - 5:00 pm
  • Tuesday: 8:00 am - 5:00 pm
  • Wednesday: 8:00 am - 5:00 pm
  • Thursday: 8:00 am - 5:00 pm
  • Friday: 8:00 am - 5:00 pm
  • Saturday: OFF
Equal Opportunity Employer

Enterprise Mobility Inc is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity, or protected veteran status and will not be discriminated against on the basis of disability.