Customer Experience Specialist

4 weeks ago


Rock Hill, South Carolina, United States Massage Envy Full time

Overview:

At Massage Envy Rock Hill, we're dedicated to helping our clients achieve their wellness goals. As a Customer Experience Specialist, you'll play a vital role in delivering exceptional service and promoting our Total Body Care services.

Key Responsibilities:

  • Provide outstanding customer service and ensure every client feels valued and understood
  • Promote the benefits of our Total Body Care services and encourage clients to book future appointments
  • Develop and implement events to engage members and promote our wellness programs

What We Offer:

  • Competitive hourly rate of $14 plus bonuses and commissions
  • Employer-paid healthcare, including medical, dental, and vision plans
  • Matching 401(k) and paid time off for full-time employees
  • A free massage, skincare, or stretch service each month
  • 25-40% off all products

Requirements:

  • High school diploma or equivalent and previous retail or sales experience
  • Critical thinking and excellent math and computer skills
  • Great people skills and ability to establish positive relationships with clients
  • Support for total body care and general knowledge of massage and skin care services

Culture & Support:

  • Trained leadership committed to your success
  • Award programs and a caring community that celebrates individuality and shares knowledge


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