Sales and Customer Service Representative

1 day ago


Rock Hill, South Carolina, United States Massage Envy Full time
About the Role

We're seeking a highly motivated and customer-focused individual to join our team as a Sales and Customer Service Associate. As a key member of our team, you will be responsible for delivering exceptional customer experiences and promoting the value of Total Body Care.

Key Responsibilities
  • Provide outstanding customer service and ensure every guest feels valued and understood.
  • Promote the benefits of Total Body Care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, and encouraging homecare retail purchases.
  • Support clinic flow by greeting clients, scheduling services, answering phone calls, and addressing questions.
  • Help grow and retain a client base through in-person and phone/email outreach.
What We Offer
  • Competitive base pay and bonus structure.
  • Employer-paid healthcare, including medical, dental, and vision plans.
  • Matching 401(k) plan.
  • Paid time off for full-time employees.
  • Employee referral bonus program.
  • Employee Assistance Program.
  • A flexible schedule for a better work-life balance.
  • In-depth product and service training.
  • A free massage, skincare, or stretch service each month.
  • 25-40% off all products.
Requirements
  • High school diploma or equivalent.
  • Previous retail or sales experience (preferred).
  • Critical thinking and excellent math and computer skills.
  • Great people skills and ability to establish positive relationships with guests.
  • Supporters of total body care with a general knowledge of massage and skin care services.
Culture and Support
  • Trained leadership invested in your success.
  • Award programs, such as Sales Associate of the Year.
  • A caring community that celebrates individuality and shares knowledge.

If you're passionate about delivering exceptional customer experiences and promoting the value of Total Body Care, we'd love to hear from you



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