Customer Service Representative

3 days ago

Rock Hill, South Carolina, United States Enterprise Holdings Full time
Job Overview

The Customer Assistance Representative Sr. is a key role within our Enterprise Holdings team, responsible for delivering exceptional customer service to both internal and external customers. This position requires a high level of customer interaction, primarily face-to-face, to support branch and rental needs.



This role involves gaining knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental backup in a large home city branch.



This is a full-time position with elevated hours, working 40+ hours per week, and offering a competitive hourly rate of $15. Benefits are also available to eligible employees.



Key Responsibilities
  • Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone.
  • Meet and greet customers in a friendly and timely manner, providing directions and general assistance as needed.
  • Process returns, check-ins, and exit kiosk transactions, ensuring accurate and efficient service.
  • Effectively market the company while interacting with customers, promoting a positive brand image.
  • Understand and communicate rental terms and conditions, vehicle features, and other services to customers.
  • May sell optional protection products, upgrades, fuel options, and other additional equipment to enhance the customer experience.
  • Responsible for notifying management of any known vehicle problems and required vehicle maintenance.
  • Clean vehicle interiors and exteriors by hand or operating washing equipment as needed.
  • Perform various administrative and basic accounting functions, such as research and billing support tasks, accounts receivables, transfer and key logs, and run miscellaneous reports.
  • Perform miscellaneous and backup duties as assigned to ensure seamless branch operations.

Equal Opportunity Employer/Disability/Veterans



Requirements
  • Must be at least 18 years old.
  • High school diploma or GED equivalent required.
  • Must have at least 1 year prior customer service, retail, or administrative support experience.
  • Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents on the driving record in the past 3 years.
  • No drug or alcohol-related conviction on the driving record in the past 5 years.
  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
  • Apart from religious observation, must be able to work the following schedule:

Monday: 8:00 am - 5:00 pm


Tuesday: 8:00 am - 5:00 pm


Wednesday: 8:00 am - 5:00 pm


Thursday: 8:00 am - 5:00 pm


Friday: 8:00 am - 5:00 pm


Saturday: OFF

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