Customer Service Representative
1 week ago
We are seeking a highly skilled and customer-focused individual to join our team as a Customer Assistance Representative Sr. in our Rock Hill, SC branch.
Key Responsibilities- Provide exceptional customer service to internal and external customers, primarily face-to-face, supporting their branch and rental needs.
- Gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up.
- Manage incoming and outgoing calls, including reservations, rate quotes, and general questions and answers.
- Meet and greet customers in a friendly and timely manner, providing directions and general assistance.
- Process returns, check-ins, and exit kiosk transactions, and effectively market the company while interacting with customers.
- Understand and communicate rental terms and conditions, vehicle features, and other services.
- May sell optional protection products, upgrades, fuel options, and other additional equipment.
- Responsible for notifying management of any known vehicle problems and required vehicle maintenance.
- Clean vehicle interior and exterior by hand or by operating washing equipment when needed.
- Perform various administrative and basic accounting functions, such as research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, and process customer billing.
- Must be at least 18 years old.
- High school diploma or GED equivalent required.
- Must have at least 1 year prior customer service, retail, or administrative support experience.
- Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years.
- No drug or alcohol related conviction on driving record in the past 5 years.
- Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
Monday: 8:00 am - 5:00 pm
Tuesday: 8:00 am - 5:00 pm
Wednesday: 8:00 am - 5:00 pm
Thursday: 8:00 am - 5:00 pm
Friday: 8:00 am - 5:00 pm
Sunday: OFF
Saturday: OFF
This is a full-time position with elevated hours, working 40+ hours per week and pay is $15 / hour. An employee in this position will be eligible for benefits.
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