Customer Experience Consultant

4 weeks ago


GondrecourtleChâteau, Grand Est, United States Securian Full time
About the Role

We are seeking a highly skilled Customer Experience Consultant to join our team at Securian Financial. As a key contributor to the development and implementation of compelling end-to-end customer experiences, you will play a critical role in driving business growth and customer satisfaction.

Responsibilities
  • Collaborate with cross-functional teams to identify and prioritize customer journeys and interactions.
  • Lead journey mapping, primary research, and marketplace feedback to assess current-state experiences and define Moments That Matter.
  • Facilitate future-state experience design, high-level cost-benefit analysis, and roadmap prioritization to drive desired business and customer outcomes.
  • Develop and implement customer surveys and feedback loops to gather insights and improve the end-to-end experience.
  • Partner with teams delivering or enabling the customer experience to support continuous improvement efforts.
  • Help develop and deploy CX best practices, tools, and frameworks.
Qualifications
  • Bachelor's degree in Business, Marketing, Operations, or a relevant field, or 3+ years of relevant work experience.
  • Proven ability to collaborate across departments to align operations with customer needs and expectations.
  • Experience in facilitating workshops and leading cross-functional teams.
  • Experience with using and directing Voice-of-Customer feedback to evaluate, assess, and measure customer experiences.
  • Excellent communication and presentation skills, with the ability to effectively convey complex concepts to diverse audiences.
Preferred Qualifications
  • Familiarity with our business, products, and industry landscape.
  • Demonstrated experience in CX roles.
  • Familiarity with CX tools and platforms, CRM systems, and data analysis software.
  • CCXP certification.
About Securian Financial

Securian Financial is a company that values hybrid work as an integral part of our culture. Associates get the benefit of working both virtually and in our offices. If you're in a commutable distance, you'll join us 2-3 days each week in our offices to collaborate and build relationships. Our policy allows flexibility for the reality of business and personal schedules.

We believe in creating a workplace that is inclusive and supportive of all employees. We offer a comprehensive range of benefits designed to enhance your professional growth, well-being, and work-life balance.



  • Gondrecourt-le-Château, Grand Est, United States TJ Maxx Full time

    Customer Experience CoordinatorAt T.J. Maxx, we're committed to delivering exceptional customer experiences. As a Customer Experience Coordinator, you'll play a key role in ensuring our customers receive the best possible service.Key Responsibilities:Train and mentor Associates on front-end principles to enhance customer interactionsCoach Associates on...


  • Gondrecourt-le-Château, Grand Est, United States Beacon Hill Full time

    Job Title: Customer Experience CoordinatorBeacon Hill is seeking a highly organized and detail-oriented Customer Experience Coordinator to join our team in Mendota Heights, MN. As a key member of our operations team, you will play a pivotal role in ensuring seamless operations between our customers, contractors, and production staff.Key...


  • Gondrecourt-le-Château, Grand Est, United States CarMax Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Specialist. As a key member of our sales team, you will be responsible for providing exceptional customer service and ensuring a seamless buying and selling experience for our customers.Key ResponsibilitiesProvide exceptional customer service by...


  • Gondrecourt-le-Château, Grand Est, United States Beacon Hill Full time

    Job SummaryBeacon Hill is seeking a skilled Customer Experience Coordinator to play a pivotal role in ensuring seamless operations between our customers, contractors, and production staff. The ideal candidate will be responsible for scheduling measures and installations, maintaining accurate square footage data for budgeting, preparing daily packets, and...


  • Gondrecourt-le-Château, Grand Est, United States CarMax Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Specialist. In this role, you will be responsible for providing exceptional customer service and ensuring a seamless experience for our customers throughout their CarMax journey.Key ResponsibilitiesProvide guidance and support to customers...


  • Gondrecourt-le-Château, Grand Est, United States Comoto Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Sales Associate. As a Sales Associate, you will be responsible for providing exceptional customer service and maintaining a strong sense of product knowledge to ensure a great shopping experience for our customers.ResponsibilitiesProvide every customer with...


  • Gondrecourt-le-Château, Grand Est, United States CarMax Full time

    At CarMax, we're looking for a talented Customer Specialist to join our team. As a Customer Specialist, you will be empowered to provide an exceptional experience for our customers by acting as a guide and offering support during every step of their CarMax journey.We're a high-energy retail sales environment where you will work as a team to meet goals and...


  • Gondrecourt-le-Château, Grand Est, United States Nothing Bundt Cakes Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Guest Service Representative at Nothing Bundt Cakes. As a key member of our bakery team, you will be responsible for creating a warm and welcoming environment for our guests, providing exceptional customer service, and ensuring a memorable experience for every...


  • Gondrecourt-le-Château, Grand Est, United States European Wax Center Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Guest Service Associate to join our team at European Wax Center. As a Guest Service Associate, you will be the first and last point of contact for our guests, providing exceptional service and ensuring a positive experience for all.Key ResponsibilitiesRepresent European Wax Center in a...


  • Gondrecourt-le-Château, Grand Est, United States J. Jill Full time

    Greet customers with a genuine smile and build lasting relationships by creating personalized connections. Assist customers in finding the perfect look by providing expert guidance and advice, suggesting layering and accessorizing options. Drive sales growth by consistently meeting or exceeding sales floor product level standards and effectively guiding...


  • Gondrecourt-le-Château, Grand Est, United States AT&T Full time

    **About the Role:**We are seeking a highly motivated and customer-focused individual to join our sales team as a Retail Sales Consultant. As a key member of our team, you will be responsible for providing exceptional customer service and sales support to our customers.Key Responsibilities:Use a consultative sales approach to guide customers through their...


  • Gondrecourt-le-Château, Grand Est, United States Think Small Full time

    Customer Experience and Support SpecialistThink Small, a leader in early learning, is dedicated to advancing early childhood care and education. Our organization is committed to the principles that have guided us for 50 years: the quality of a child's early experiences greatly influences their success later in life, and there is much that can be done to...


  • Gondrecourt-le-Château, Grand Est, United States Think Small Full time

    Customer Experience and Support SpecialistThink Small, a leader in early learning, is dedicated to advancing early childhood care and education. We are committed to the principles that gave rise to our organization 50 years ago - that the quality of a child's early experiences greatly influences their success later in life and there is much that can be done...


  • Gondrecourt-le-Château, Grand Est, United States AT&T Full time

    **Job Description:****About the Role:**We are seeking a highly motivated and customer-focused individual to join our sales team as a Retail Sales Consultant. As a key member of our team, you will be responsible for providing exceptional customer service and sales support to our customers.Key Responsibilities:Use a consultative sales approach to guide...

  • Sales Associate

    4 weeks ago


    Gondrecourt-le-Château, Grand Est, United States Carter'sOshKosh Full time

    **Welcome to Carters/OshKosh**We are seeking a highly motivated and customer-focused Sales Associate to join our team. As a Sales Associate, you will be the first point of contact for our customers, providing exceptional service and ensuring a positive shopping experience.**Key Responsibilities:**Welcome customers with a warm greeting and provide assistance...


  • Gondrecourt-le-Château, Grand Est, United States New Brighton Ford Full time

    We are seeking a highly motivated and customer-focused individual to join our team as a Business Development Consultant. In this role, you will be responsible for establishing and maintaining relationships with customers, providing them with exceptional service, and ensuring their needs are met.Key Responsibilities:Answer customer calls and establish...


  • Gondrecourt-le-Château, Grand Est, United States FedEx Full time

    Key Responsibilities:As a Retail Customer Service Associate at FedEx, you will be responsible for following instructions from supervisors and assisting other team members in performing store functions. You will also assist in the training of store team members and demonstrate consultative behaviors in a retail environment to understand each customer's...


  • Gondrecourt-le-Château, Grand Est, United States FedEx Full time

    Key Responsibilities:As a Retail Customer Service Associate at FedEx, you will be responsible for following instructions from supervisors and assisting other team members in performing store functions. You will also assist in the training of store team members and demonstrate consultative behaviors in a retail environment to understand each customer's...


  • Gondrecourt-le-Château, Grand Est, United States FedEx Full time

    FedEx Retail Customer Service AssociateAs a Retail Customer Service Associate at FedEx, you will play a key role in delivering exceptional customer experiences. Your responsibilities will include:Key Responsibilities:Providing consultative support to customers in a retail environment, understanding their individualized needs and preferences.Assisting...


  • Gondrecourt-le-Château, Grand Est, United States Montrose Environmental Full time

    About Montrose EnvironmentalWe are a global environmental services provider offering innovative solutions for environmental planning, permitting, measurement, and analytical services, as well as environmental resiliency and sustainability solutions.Job Title: Principal Consultant ManagerWe are seeking an experienced Principal Consultant Manager to join our...