Familial Support Services Case Assistant

2 weeks ago

Portland, Maine, United States State of Maine Full time
Department of Health and Human Services (DHHS)
Job Class Code: 5074Grade: 18 (Pro/Tech)Salary: $24.72 per hour
Location: Portland

This role may qualify for $1,000 in Recruitment & Retention Incentive Payments.

Key Responsibilities:

As a Familial Support Services Case Assistant, you will be integral in facilitating the support and reunification of families engaged with the Office of Child and Family Services - Child Welfare division. Your duties will include:

• Overseeing interactions between children and their guardians, providing companionship to children in various placements, and transporting clients for appointments and visits.

• Making referrals to link children, parents, and family members with essential services.

• Documenting information in the Child Welfare information system, Katahdin.

• Maintaining legal documentation and delivering court-related paperwork.

A successful candidate will possess strong interpersonal abilities, organizational skills, and proficiency in computer applications. This position is part of a collaborative team dedicated to assisting, informing, and engaging with the community. Expect significant travel within the service areas and occasional mandatory overtime.

Minimum Qualifications:

To be eligible, your background must encompass training, education, or experience in office and client support roles that demonstrate 1) proficiency in applying knowledge of principles and practices to assist management with policies and procedures, and 2) the capability to exercise independent judgment, initiative, and decision-making in complex administrative and direct service tasks. A valid Class C Maine Motor Vehicle Operator's License is required. Preference will be given to candidates with:

1. Previous experience working directly with children and families in a social services environment.
2. Proficiency in standard workplace software applications (MS Word, EXCEL, Outlook, etc.).

Agency Overview:

The Department of Health and Human Services (DHHS) is committed to enhancing health, safety, resilience, and opportunities for the people of Maine. The Department serves approximately one-third of the State's population, including children, families, older adults, and individuals with disabilities, mental health issues, and substance use disorders.

The Office of Child & Family Services (OCFS) within DHHS is tasked with ensuring the safety, permanence, and well-being of children and families through community networks and local resources.

Benefits of Employment:

Working for the State of Maine provides a valuable total compensation package, including:
  • Work-Life Balance - Enjoy 13 paid holidays, 12 days of sick leave, and over 3 weeks of vacation leave annually, with vacation leave accrual increasing with years of service.
  • Health Insurance - The State covers 85%-100% of employee-only premiums, depending on salary.
  • Dental Coverage - The State pays 100% of employee-only dental premiums.
  • Retirement Plan - The State contributes 13.29% of the employee's pay towards the Maine Public Employees Retirement System (MainePERS).
  • Parental Leave - All employees welcoming a child receive six weeks of fully paid parental leave.
State employees are eligible for a comprehensive benefits package that promotes wellness.

As an Equal Opportunity employer, Maine State Government fosters a culture of respect and inclusivity, ensuring a welcoming environment for applicants from diverse backgrounds.

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