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Front Desk Ambassador

2 months ago

Plano, Texas, United States Raintree Holdings Full time


The Raintree Holdings Company has an opportunity for a part-time Concierge/Front Desk/Security associate at our Village on the Park location, a senior living community.


Compensation:
$16.50/hour.

Part-Time Schedule:
Monday - Thursday | 4:00 p.m. - 8:00 p.m.
Weekends | 8:00 a.m. - 2:00 p.m. or 2:00 p.m. - 8:00 p.m.
Must be available to work weekends and holidays.

The Concierge is responsible for establishing first impressions by being a welcoming face and source of information for residents, families, prospective residents, guests, and employees.

The Concierge must be professional, friendly, focused, detail-oriented, and promptly responsive to requests. Must desire to work with seniors and have a tolerance for behaviors associated with dementia and other aging processes.

Key Responsibilities:

  • Provide exceptional customer service and create a warm and welcoming environment for residents, families, and guests.
  • Manage front desk operations, including answering phone calls, responding to emails, and handling resident requests.
  • Assist with security and safety protocols, including monitoring CCTV cameras and responding to emergencies.
  • Collaborate with the senior living community team to ensure seamless resident experiences.
  • Develop and maintain relationships with residents, families, and community partners.

Requirements:

  • High school diploma or equivalent required.
  • 1-2 years of experience in customer service, hospitality, or a related field.
  • Ability to work in a fast-paced environment and multitask with ease.
  • Excellent communication and interpersonal skills.
  • Ability to maintain confidentiality and handle sensitive information.

Equal Opportunity Employer:

Raintree Holdings is an equal opportunity employer and welcomes applications from diverse candidates.