Ecommerce Operations Specialist
3 weeks ago
USA SM is a leading provider of authentic autographed memorabilia and officially licensed collectibles. Our mission is to offer officially licensed products at affordable prices, ensuring authenticity with the slogan "Always Authentic."
Job DescriptionThis is a full-time on-site role for an Ecommerce Specialist at USA SM in Darien, CT. The Ecommerce Specialist will be responsible for managing online sales platforms, analyzing e-commerce data, providing exceptional customer service, and enhancing communication strategies to drive sales.
Key Responsibilities- Manage online sales platforms to optimize sales and customer experience
- Analyze e-commerce data to inform business decisions and improve sales strategies
- Provide exceptional customer service to ensure customer satisfaction and loyalty
- Enhance communication strategies to drive sales and improve customer engagement
- Strong analytical skills and e-commerce expertise
- Vendor management skills and order tracking experience
- Experience with inventory and product SKU management
- Detail-oriented and strong problem-solving skills
- Proficient in Microsoft Office and customer service skills
- Experience with e-commerce platforms (e.g., Shopify, BigCommerce)
- Experience with online marketing campaigns
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