Customer Operations Specialist

5 days ago


Costa Mesa, California, United States Phocas Software Full time
Job Description

**Supporting Business Growth and Customer Experience**

We are seeking a highly skilled Customer Operations Specialist to join our global Growth Operations team at Phocas Software. As a key member of our team, you will play a critical role in transforming every customer interaction into a stellar experience.

**Key Responsibilities:**

  • Collaborate with cross-functional teams to optimize business processes and improve customer value.
  • Provide operational support to customer teams, refining documentation and processes to maximize customer satisfaction.
  • Identify areas for technical and process improvement, and present solutions to enhance productivity and streamline operations.
  • Stay up-to-date with industry trends and customer system best practices, integrating the latest innovations into our strategies.
  • Lead the charge in ensuring alignment and synergy across Phocas, collaborating with stakeholders and teams to synchronize efforts.
  • Contribute expertise to fine-tune business processes and information flow through cross-functional projects and initiatives.
  • Ensure the successful delivery of evolving programs that support current strategies and pave the way for future customer success.

**Requirements:**

  • Attention to detail and ability to manage multiple priorities.
  • Experience with project management, time management, and collaboration with cross-functional teams.
  • Strong written and verbal communication skills.
  • Proven track record in operational/project management, preferably in a SAAS environment.
  • Strong analytical skills, able to interpret complex data and provide actionable insights using various CRM, database, and analytics tools.
  • A continuous improvement and automation mindset to bring value to customers quickly.

**About Us:**

Phocas Software is a business planning and analytics company on a mission to make people feel good about data. We've been helping 2,300 companies turn complex business data into performance-boosting results for 20 years. Our global team is passionate about delivering innovative solutions that drive business growth and customer satisfaction.

**What We Offer:**

  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A comprehensive benefits package, including health care, retirement plan, life insurance, and paid time off.
  • Flexible work arrangements, including work-from-home options.
  • Access to training and development resources.


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