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Customer Experience Specialist/ Craftsmen

2 months ago

Costa Mesa, California, United States Monica Vinader Ltd Full time
About Monica Vinader Ltd

We are a leading luxury jewelry brand committed to making high-quality, sustainable jewelry accessible to everyone. Our mission is to deliver exceptional customer service and create meaningful relationships with our community.

Job Summary

We are seeking a highly skilled and customer-focused Sales Associate/ Welder to join our team at Monica Vinader Ltd. As a key member of our sales team, you will be responsible for delivering exceptional customer experiences, driving sales, and providing world-class service.

Key Responsibilities
  • Drive Sales and Exceptional Customer Experience
    • Achieve individual sales and KPI targets through delivering exceptional service to customers
    • Demonstrate exceptional product knowledge and passion for Monica Vinader values and vision
    • Deliver in-store services with confidence (e.g., welding, engraving, and monogramming), training provided
  • Support the Team
    • Comply with Monica Vinader company policies and procedures at all times
    • Follow guidelines and instruction to efficiently deal with concession tasks in a fast-paced environment
    • Exceptional personal grooming and presentation
  • Delivering Efficiency
    • Support the management team to deliver operational tasks (e.g., stock takes, visual merchandising guidelines, stock deliveries)
Requirements
  • A Customer First Attitude
    • A customer-first attitude and a desire to drive sales
    • Excellent communication and interpersonal skills
    • Prepared to go the extra mile to ensure customer expectations are achieved
  • Team Player
    • Ability to work as part of a team
    • Ability to work well under pressure in a fast-paced environment
  • Positive, Proactive, and Adaptable
    • Positive, proactive, and able to work to direction
    • Resilient and flexible
    • Entrepreneurial, smart, and passionate
About Us

We are a digital-first, customer-obsessed, female-led, and inclusive company focused on creating meaningful relationships with our community. We are committed to making luxury something we can all enjoy every day.

We are looking for someone special to join our team to help us achieve our mission.