Bilingual Customer Service Banker
1 week ago
Bilingual Customer Service Banker (Spanish)
KEY DETAILS
- Location: Chandler, AZ; ONSITE
- Employment Type: Direct Hire
- Compensation: Based on experience (Up to $26/hour)
- Eligibility: US Citizens or Green Card Holders ONLY
Our organization is seeking a Bilingual Customer Service Banker to enhance our client relations.
Position Responsibilities:This role involves assisting clients in navigating the diverse range of financial solutions provided by the bank to help them achieve their financial aspirations. Key duties include:
- Building and nurturing client relationships by identifying financial needs and recommending suitable products and services.
- Addressing customer inquiries and concerns while crafting tailored solutions.
- Promoting and fulfilling banking products such as checking and savings accounts, credit cards, Certificates of Deposit (CDs), Individual Retirement Accounts (IRAs), and loans.
- Recognizing client needs for licensed sales functions and making appropriate referrals.
- Providing quotes on rates, terms, and banking solutions.
- Managing risk effectively in all transactions utilizing available resources.
- Demonstrates enthusiasm, dedication, and a drive to enhance clients' financial experiences.
- Exhibits teamwork and flexibility in scheduling, including weekends and holidays.
- Possesses the ability to engage with clients, understanding their needs while clearly communicating options.
- Open to receiving ongoing feedback and coaching.
- Adaptable to continuous change and learning new technologies and processes.
- Intermediate proficiency with computers is required.
- Self-motivated with strong organizational capabilities.
- Exhibits sound decision-making and problem-solving skills.
- Experience in the banking or financial sector.
- Prior experience in a call center environment.
- Background in telephone sales.
- Attention to detail
- Client Solutions Advisory
- Customer and Client Focus
- Understanding of Relevant Laws, Rules, and Regulations
- Adaptability
- Client Experience Branding
- Customer Service Management
- Issue Management
- Problem Solving
- Active Listening
- Business Development
- Consulting
- Referral Identification
- Research
Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent
About GTN:
GTN is a leader in technical staffing, utilizing innovation to enhance recruiting for Fortune 2000 companies. We provide scalable staffing solutions, including SOW, staff augmentation, and direct hire placement, with specialized services in Cyber Security, Digital, Field Services, and Professional Services. Our teams are certified and have undergone extensive training to ensure they meet the demands of the industry.
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