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Bilingual Client Support Specialist
2 months ago
We are looking for a dedicated and enthusiastic individual with exceptional customer service abilities and a commitment to positively impacting the lives of others. As a Bilingual Customer Service Representative at Scott Thomas - State Farm Agency, you will play a vital role in enhancing the office's revenue by providing essential products that ensure clients' security and peace of mind.
Your primary responsibilities will involve addressing the inquiries and requirements of both prospective and existing clients seeking insurance solutions. You will receive training to function as a consultant for families and businesses, assessing their needs and suggesting the most suitable options to fulfill those needs.
Key Responsibilities:
- Develop and maintain customer relationships, ensuring follow-up as necessary.
- Deliver prompt, accurate, and friendly customer service, including responding to questions about insurance availability, eligibility, coverage options, policy modifications, claims submissions, and billing inquiries.
- Utilize a customer-focused, needs-based review process to inform clients about various insurance alternatives.
- Exhibit a strong work ethic with an unwavering commitment to daily success.
What You Will Receive:
- Hourly compensation
- Paid time off, including vacation and personal/sick days
- Employee-sponsored retirement plan (eligibility after 6 months)
- Valuable industry experience
- Opportunities for professional growth and advancement within the agency
Qualifications:
- Bilingual (Spanish/English) preferred
- Outstanding interpersonal skills
- Excellent communication abilities - written, verbal, and listening
- People-oriented with strong organizational skills
- Self-motivated and detail-oriented
- Proactive problem-solving skills
- Commitment to exceptional customer service
- Aptitude for learning computer functions
- Dedication to completing tasks accurately and on time
- Ability to thrive in a team-oriented environment
- Capability to manage multiple tasks simultaneously
- Timely and thorough reporting of activities to the agent
- Property & Casualty license (not required to start)
- Life & Health license (not required to start)
- The selected candidate will be expected to stay updated on product changes, licensing, technical advancements, and ongoing education
If you possess the motivation to excel and envision yourself in this role, we encourage you to submit your resume for consideration.
This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. Employees of State Farm agents are not employees of State Farm.
