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Banking Customer Support Professional
2 months ago
We are seeking a highly skilled Bilingual Customer Service Representative to join our team at Bank of America. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients, building strong relationships, and driving business growth.
Key Responsibilities- Provide personalized service to clients, understanding their financial needs and goals.
- Build and deepen relationships with clients, recommending tailored solutions to meet their needs.
- Respond to customer inquiries and concerns, creating customized solutions to resolve issues.
- Sell and fulfill banking products, including checking and savings accounts, credit cards, and loans.
- Identify client needs for licensed sales functions, making referrals to Line of Business partners.
- Manage risk in every business, product, and service transaction, leveraging available tools.
- High School Diploma / GED / Secondary School or equivalent.
- 1st shift (United States of America) with 40 hours per week.
- Ability to work in a fast-paced environment, prioritizing multiple tasks and deadlines.
- Excellent communication and interpersonal skills, with a strong focus on customer service.
- Ability to work in a team environment, collaborating with colleagues to achieve business objectives.
At Bank of America, we offer a competitive compensation package, including a salary, benefits, and opportunities for career growth and development. We are committed to creating a diverse and inclusive workplace, where everyone has the opportunity to succeed.
