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Bilingual Client Support Specialist
2 months ago
We are looking for a dedicated and enthusiastic individual with strong customer service abilities and a commitment to enhancing the lives of others. As a Bilingual Customer Service Representative at Scott Thomas - State Farm Agency, you will play a crucial role in contributing to the growth of our office by providing essential products that ensure security and peace of mind for our clients.
Your responsibilities will include addressing the inquiries and needs of both potential and existing clients seeking insurance solutions. You will receive comprehensive training to function as a consultant for businesses and families, assessing their requirements and suggesting the most suitable options to meet those needs.
Key Responsibilities:
- Build and maintain customer relationships, ensuring follow-up as necessary.
- Deliver prompt, accurate, and friendly customer service, which may involve answering questions about insurance availability, eligibility, coverage options, policy modifications, claims, and billing inquiries.
- Utilize a customer-centric, needs-based review approach to inform clients about various insurance options.
- Exhibit a strong work ethic with a commitment to achieving success on a daily basis.
As a valued team member, you will enjoy:
- Hourly compensation
- Paid time off, including vacation and personal/sick days
- Employee-sponsored retirement plan (eligibility after 6 months)
- Valuable experience in the insurance industry
- Opportunities for professional growth and advancement within the agency
Qualifications:
- Bilingual (Spanish/English) preferred
- Exceptional interpersonal skills
- Strong communication skills, both written and verbal
- People-oriented mindset
- Organizational capabilities
- Self-motivated and detail-oriented
- Proactive problem-solving abilities
- Commitment to customer service excellence
- Aptitude for learning computer systems
- Dedication to completing tasks accurately and on time
- Ability to collaborate effectively within a team
- Capacity to manage multiple tasks simultaneously
- Timely and thorough reporting of activities to the agent
- Property & Casualty license (not required to start)
- Life & Health license (not required to start)
- Willingness to stay updated on product changes, licensing, technical advancements, and continuing education
If you possess the motivation to excel and envision yourself thriving in this role, we encourage you to submit your resume for consideration.
This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. Employees of State Farm agents are not employees of State Farm.
