Service Desk Technician

1 week ago

San Mateo, California, United States Stone Alliance Group Full time
Service Desk Technician Job Description

We are seeking a highly skilled Service Desk Technician to join our team at Stone Alliance Group. As a Service Desk Technician, you will be responsible for providing technical support to our end-users, ensuring that they have a seamless and efficient experience with our technology systems.

Key Responsibilities:
  • Maintain accurate and up-to-date records of licenses and hardware/software inventory
  • Develop and maintain technical and end-user documentation, including a knowledge base in our ticketing system
  • Conduct training sessions on new processes, procedures, technology, and best practices
  • Respond promptly and effectively to IT issues and requests from end-users via Microsoft Teams chat, telephone, or email
  • Support conference room technology as needed for remote meetings, utilizing Zoom / Teams
  • Provide remote technical support for Windows and MacOS devices using remote management software
  • Perform general technical support and troubleshoot software, hardware, and cabling issues
  • Install, move, add, change, and depreciate technical hardware as needed
  • Log, track, and report incidents through resolution using Atera
  • Manage printer installation, configuration, and troubleshooting
  • Provide end-user training and education on technologies, best practices, and our organization's policies
  • Administer multiple SaaS platforms, including Azure AD, Salesforce, EHR System, Microsoft 365, Meraki, Atera, InTune, YAROOM, Zoom Phone, and Online Meeting Administration
Requirements:
  • Bachelor's Degree in an IT-related field or combination of 3 years of related work experience
  • MacOS desktop and iOS device experience in a networked environment
  • Comptia Security+, A+, Microsoft, and ITIL certifications are highly desired
  • Experience supporting Windows operating systems in a domain environment
  • Experience supporting EHR systems is a plus
  • Strong experience supporting Macs in an Active Directory environment
  • Strong knowledge and understanding of Microsoft Office 365/Teams/Outlook for Windows and Mac
  • Knowledge of Linux desktop and server platforms
  • Knowledge of DHCP, DNS, TCP/IP, and configuring and troubleshooting VPN client software
  • Ability to lift/move objects up to 50+ pounds required
  • Assist with IT Projects as required
  • Ability to work independently on daily tasks and projects
  • Ability to work occasional evenings or weekends in response to the needs of the end-users and organization
  • Ability to provide customer service with a high level of communication with staff

The anticipated salary range for this position is $68,000 - $80,000 annually. Salary is based on a range of factors that include relevant experience, knowledge, skills, other job-related qualifications, and geography.

Stone Alliance Group is an equal opportunity employer and does not discriminate in employment based on race, religion, color, sex/gender, national origin, ancestry, physical or mental disability, medical condition, genetic information/characteristics, marital status/registered domestic partner status, age (40 and over), sexual orientation, military or veteran status, or any other basis protected by federal, state or local law or ordinance or regulation.

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