Service Desk Technician

3 weeks ago


San Francisco, California, United States Milestone Technologies Full time
Job Title: Service Desk Technician L1

Milestone Technologies, Inc. is seeking a highly skilled Service Desk Technician L1 to join our IT team. As a key member of our support team, you will be responsible for providing exceptional technical support to our employees, ensuring that our IT services are running smoothly and efficiently.

Responsibilities:
  • Provide hardware, software, and account support to end-users on computers, mobile devices, and printers.
  • Troubleshoot Mac, Windows, and Chrome OS software and hardware issues through service desk walk-ups, chat, video conference, and ServiceNow.
  • Set up mobile phone, MDM, email, VPN, and internet access for users via a secure company network.
  • Triage, assign, resolve, or escalate all incoming tickets.
  • Perform general network troubleshooting for network connectivity issues, including digital authentication, remote access, secure Wi-Fi, and wired connectivity to the internal network.
  • Act as a single point of contact for all internal IT support requests.
Requirements:
  • A deep understanding of root-cause analysis.
  • Strong knowledge of Mac OS architecture.
  • Ability to perform command line troubleshooting to resolve individual application failures.
  • Mac OS X system administration and applications, including OS configuration, troubleshooting, and knowledge of applications including MS Office, VMware Fusion, Apple Remote Desktop.
  • Strong knowledge of Windows and Chrome OS.
  • Resolve issues ranging from resolving registry conflicts to troubleshooting system crashes and performance issues.
  • Troubleshooting and application support, including MS Office.
Preferred Qualifications:
  • Active Directory and basic AD administration.
  • Google Apps for Business, including Mail, Calendar, Drive, Docs, and Groups.
  • Cloud storage services.
  • Basic terminal command knowledge.
  • Communications and video conferencing tools, including Zoom & Teem.
  • Issue and bug tracking software platforms, preferably ServiceNow.
  • Documentation tools such as Confluence.
What We Offer:
  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.

Milestone Technologies, Inc. is an equal opportunities employer and welcomes applications from diverse candidates. If you are a motivated and detail-oriented individual with a passion for technology, we encourage you to apply for this exciting opportunity.



  • San Francisco, California, United States Milestone Technologies Full time

    Job Title: Service Desk Technician L1Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure, and services to drive specific business outcomes. We are seeking a Service Desk Technician L1 to assist in the management of IT operations and application support.Key Responsibilities:Act...


  • San Francisco, California, United States The Trade Desk Full time

    About The Trade DeskThe Trade Desk is a leading global technology company that empowers brands and their agencies to deliver more insightful and relevant ad experiences for consumers. Our mission is to revolutionize the way global brands and their agencies advertise to audiences around the world.Job SummaryWe are seeking a highly motivated and...


  • San Francisco, California, United States Zolon Tech Solutions Inc Full time

    Service Desk TechnicianJoin Zolon Tech Solutions Inc as a Service Desk Technician and play a critical role in providing exceptional customer service to our clients. As a key member of our IT team, you will be responsible for delivering timely and effective technical support to our users, ensuring that their issues are resolved efficiently and effectively.Key...


  • San Mateo, California, United States Stone Alliance Group Full time

    Service Desk Technician Job DescriptionWe are seeking a highly skilled Service Desk Technician to join our team at Stone Alliance Group. As a Service Desk Technician, you will be responsible for providing technical support to our end-users, ensuring that they have a seamless and efficient experience with our technology systems.Key Responsibilities:Maintain...


  • San Mateo, California, United States Stone Alliance Group Full time

    Job Title: Service Desk Technician, Tier 1We are seeking a highly skilled Service Desk Technician to join our team at Stone Alliance Group. As a key member of our IT department, you will be responsible for providing top-notch technical support to our end-users, ensuring seamless operations and minimizing downtime.Key Responsibilities:Provide timely and...


  • San Francisco, California, United States The Trade Desk, Inc. Full time

    About The Trade Desk, Inc.The Trade Desk, Inc. is a leading global technology company that empowers brands and their agencies to deliver a more insightful and relevant ad experience for consumers. Our media buying platform helps brands deliver a more impactful and measurable ad experience, setting a new standard for global reach, accuracy, and...

  • Service Desk Analyst

    4 weeks ago


    San Francisco, California, United States Amerit Consulting Full time

    Service Desk Analyst Job DescriptionAmerit Consulting is seeking a skilled Service Desk Analyst to join our team. As a Service Desk Analyst, you will be responsible for providing technical support to our clients and ensuring that their IT needs are met.Key Responsibilities:Provide technical support to clients via phone, email, and chatAnalyze and resolve...

  • Senior Counsel

    2 days ago


    San Francisco, California, United States The Trade Desk Full time

    About The Trade DeskThe Trade Desk is a dynamic technology company that is changing the way global brands and their agencies advertise to audiences around the world.We are proud of the culture we have built, which values the unique experiences and perspectives that each person brings to The Trade Desk.Job SummaryWe are seeking an experienced commercial...

  • Senior Counsel

    3 days ago


    San Francisco, California, United States The Trade Desk Full time

    About The Trade DeskThe Trade Desk is a dynamic technology company that is changing the way global brands and their agencies advertise to audiences around the world.We are proud of the culture we have built, which values the unique experiences and perspectives that each person brings to our team.Job SummaryWe are seeking an experienced commercial attorney...


  • San Francisco, California, United States The Trade Desk Full time

    Unlock Global Advertising OpportunitiesThe Trade Desk is revolutionizing the way global brands and their agencies connect with audiences worldwide. Our innovative media buying platform empowers brands to deliver a more insightful and relevant ad experience, setting a new standard for global reach, accuracy, and transparency.Key Responsibilities:Develop and...


  • San Francisco, California, United States The Trade Desk Full time

    {"title": "Senior Attorney", "description": "Job SummaryThe Trade Desk is seeking a highly experienced and skilled Senior Attorney to join our team. As a key member of our legal department, you will provide expert legal guidance and support to our business teams, ensuring that our global operations are compliant with all relevant laws and regulations.Key...


  • San Francisco, California, United States Urban Pet Hospital Full time

    Job Title: Veterinary ReceptionistUrban Pet Hospital is seeking a skilled and compassionate Veterinary Receptionist to join our team. As a key member of our front desk staff, you will be responsible for providing exceptional customer service to our clients and their pets.Responsibilities:Manage front desk operations, including scheduling appointments,...

  • Student Assistant

    4 weeks ago


    San Diego, California, United States San Diego State University Research Foundation Full time

    {"h1": "Job Title: Student Assistant - Service Desk", "p": "We are seeking a highly motivated and detail-oriented Student Assistant to join our team as a Service Desk Technician. As a key member of our Information Systems department, you will be responsible for providing exceptional customer service and technical support to our students, faculty, and...


  • San Francisco, California, United States Equinox Full time

    Job Title: Front Desk Manager on DutyWe are seeking a highly skilled and experienced Front Desk Manager on Duty to join our team at Equinox. As a key member of our operations team, you will be responsible for providing exceptional customer service to our members, prospective members, and guests.Key Responsibilities:Customer Service: Provide the highest level...


  • San Francisco, California, United States Equinox Full time

    Job Title: Front Desk Manager on DutyWe are seeking a highly skilled and experienced Front Desk Manager on Duty to join our team at Equinox. As a key member of our operations team, you will be responsible for providing exceptional customer service to our members, prospective members, and guests.Key Responsibilities:Customer Service: Provide the highest level...

  • Front Desk Supervisor

    3 weeks ago


    San Francisco, California, United States Spire Hospitality Full time

    Job Title: Front Desk SupervisorJob Summary:We are seeking a highly skilled and experienced Front Desk Supervisor to join our team at Spire Hospitality. As a Front Desk Supervisor, you will be responsible for providing exceptional customer service, ensuring a smooth and efficient check-in and check-out process, and maintaining a high level of professionalism...


  • San Francisco, California, United States Qonten Full time

    Job Title: Front Desk AgentJob Summary:The Front Desk Agent is responsible for providing exceptional guest service and ensuring a positive experience for all hotel guests. This role involves handling guest requests, registering guests, and maintaining a clean and organized front desk area.Key Responsibilities:Provide prompt and courteous service to...


  • San Francisco, California, United States Burke Williams Full time

    Job Title: Front Desk RepresentativeWe are seeking a highly skilled and customer-focused Front Desk Representative to join our team at Burke Williams Spa. As a Front Desk Representative, you will be the first point of contact for our guests and will be responsible for providing exceptional customer service, ensuring a seamless and memorable experience for...


  • San Francisco, California, United States Four Seasons Full time

    Front Desk Receptionist Job DescriptionWe are seeking a highly skilled and friendly Front Desk Receptionist to join our team at Four Seasons. As a key member of our front office team, you will be responsible for providing exceptional customer service to our guests, ensuring a seamless and memorable experience.Key Responsibilities:Greet guests with a warm...


  • San Francisco, California, United States Seabreeze Management Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Associate to join our team at Seabreeze Management Company. As a key member of our front desk team, you will provide exceptional service to our residents, ensuring a positive and memorable experience for all.Key ResponsibilitiesProvide personalized concierge services to residents,...