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Front Desk Associate

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Forest Park, Georgia, United States North Carolina Retina Associates Full time
Job Summary

The Front Desk Associate plays a vital role in providing exceptional customer service to patients and physicians at North Carolina Retina Associates. This dynamic individual will be responsible for greeting patients, registering them according to established protocols, and ensuring accurate and timely completion of all forms and documentation.

Key Responsibilities
  • Patient Registration: Greet and register patients in a professional and courteous manner, ensuring all necessary information is collected and accurate.
  • Scheduling and Coordination: Schedule patient appointments, manage physician schedules, and minimize reschedules.
  • Communication: Effectively communicate with patients, physicians, and staff to ensure seamless coordination of patient care.
  • Administrative Tasks: Collect payments, maintain patient records, and perform other administrative duties as assigned.
Requirements
  • Education: High School Diploma or Equivalent
  • Skills: Strong interpersonal and customer service skills, effective listening, clear verbal and written communication, problem-solving skills, and ability to master multiple software systems.
  • Transportation: Reliable transportation to travel to practice locations
Preferred Qualifications
  • Experience: Previous experience in a medical practice
  • Language: Bilingual - Spanish
Work Environment

This is a Monday-Friday schedule with occasional opportunities to volunteer for weekend clinics. Hourly pay with eligibility for overtime.