Front Desk Associate

1 week ago


Yosemite National Park, United States Aramark Full time
Job Title: Front Desk Associate

The Front Desk Associate is a key member of our hospitality team, responsible for ensuring guest satisfaction by providing exceptional customer service, booking reservations, and resolving any guest concerns or issues.

Key Responsibilities:

  • Greet and provide customer service to guests while anticipating their needs
  • Supply guests or travelers with directions, travel information, and other information such as available services and points of interest
  • Book reservations, rentals, and coordinate registration
  • Operate a register and/or software system to complete cash and credit card transactions
  • Answer phone calls and emails and deliver messages as needed
  • Maintain excellent customer service and positive attitude towards guests, customers, clients, co-workers, etc.
  • Coordinate resolution of guest concerns
  • Communicate closely with all departments to ensure a seamless guest experience

Requirements:

  • Previous guest services experience required
  • Previous cash handling experience preferred
  • Demonstrates excellent customer service skills
  • Demonstrates interpersonal and communication skills, both verbal and written
  • Demonstrate organizational skills, accuracy, and attention to detail

About Aramark:

Aramark is a leading provider of food and facilities services to businesses, institutions, and communities around the world. We are committed to delivering exceptional customer service and creating a positive experience for our guests.


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