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Production Support Specialist

1 month ago

Forest Park, Georgia, United States Dexian Signature Consultants Full time
Job Summary

Dexian Signature Consultants is seeking a skilled Production / Technical Support II to join our team in Clayton, MO.

Key Responsibilities
  • Install and configure hardware and software systems to ensure optimal performance.
  • Respond to technical support tickets in a timely and efficient manner, adhering to Service Level Agreement (SLA) guidelines.
  • Record and document the help desk request problem-solving process, including actions taken and final resolutions.
  • Provide on-site and remote support to end-users, ensuring minimal downtime and maximum productivity.
  • Assist in the setup and configuration of audio-visual equipment for meetings and events.
  • Support new hire training for basic IT needs, ensuring a smooth onboarding process.
  • Deploy and configure new workstations for users, including equipment setup and account configuration.
  • Utilize Windows and Mac OS devices, as well as Active Directory and Cisco Meraki systems.
  • Test and evaluate new technologies to ensure compatibility and effectiveness.
  • Develop and maintain documentation for staff training purposes, ensuring knowledge sharing and consistency.
  • Resolve Tier 1 support tickets, providing prompt and effective solutions to technical issues.
Requirements
  • Bachelor's Degree in Computer Science or equivalent, or Associate Degree with two years of technical support experience, or three years of technical support experience.
  • A+ and Net+ Certification or equivalent required.
  • Excellent verbal and written communication skills, with the ability to teach and adapt to new technologies.
  • Strong analytical and problem-solving skills, with the ability to extract vital information and detect anomalies.
  • Ability to work independently or collaboratively within and between teams, with strong organizational and time management skills.
  • Intermediate to advanced skills in MS Excel and other MS Office tools, with a strong working knowledge of Tableau and data analysis.
  • Strong attention to detail and ability to manage multiple tasks and priorities effectively.
  • Experience with ATM operations domain and working knowledge of Hadoop, Oracle, Jira/Agile Tools, Microstrategy, and other relevant technologies.
About Dexian Signature Consultants

Dexian Signature Consultants is a leading provider of staffing, IT, and workforce solutions, with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., we connect talent, technology, and organizations to produce game-changing results. Our brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development, and Dexian IT Solutions. We are an Equal Opportunity Employer, committed to recruiting and hiring qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.