Customer Service Representative
4 weeks ago
We are seeking a skilled Customer Service Representative to provide exceptional customer service while handling payment processing with accuracy and efficiency. The ideal candidate will have excellent communication and interpersonal skills, strong attention to detail, and the ability to handle multiple tasks in a fast-paced environment.
Responsibilities- Greet and assist customers with a friendly and professional demeanor via email and phone.
- Address customer inquiries, concerns, and complaints effectively and promptly.
- Provide information about products, services, and promotions.
- Process returns, exchanges, and refunds in accordance with company policies.
- Prepare and maintain daily deposit reports and spreadsheets.
- Update and manage customer accounts and records.
- Review any deductions or short paid issues to resolve account balances.
- Adhere to company policies and procedures regarding payment handling and security.
- Work collaboratively with team members to enhance customer satisfaction.
- Participate in staff meetings and training sessions to stay updated on company policies and procedures.
- High school diploma or equivalent; some college education or relevant experience preferred.
- Previous experience in a customer service or cash handling role is a plus.
- Excellent communication and interpersonal skills.
- Strong attention to detail and accuracy in handling cash transactions.
- Ability to handle multiple tasks in a fast-paced environment.
- Proficiency in basic math and computer skills.
- Positive attitude and a team-oriented approach.
City Personnel is an Equal Opportunity Employer. We do not discriminate against applicants due to race, national origin, religion, marital status, military status, disability, gender, gender identity, sexual orientation, or other protected characteristics. If you need special accommodation for the application process, please contact us at admin@citypersonnel.net.
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