Customer Service Representative

4 weeks ago


Greenwich, Connecticut, United States Town of Greenwich, CT Full time
Job Title: Customer Service Representative

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative in the Parks and Recreation Department of the Town of Greenwich, CT.

Job Summary:

The Customer Service Representative will be responsible for providing exceptional customer service to the public, responding to inquiries, and resolving issues in a timely and professional manner. The ideal candidate will possess excellent communication and problem-solving skills, with the ability to work independently and as part of a team.

Key Responsibilities:
  • Provide customer service to the public, responding to inquiries and resolving issues in a timely and professional manner.
  • Process permits and reservations for park facilities, recreation programs, and other departmental services.
  • Enter requests for service into a work order system and assign and route work orders to appropriate staff for issue resolution.
  • Prepare and distribute reports, correspondence, and other documents as needed.
  • Perform general clerical duties, including answering phones, filing, and data entry.
Requirements:
  • Associate's degree or higher in a related field, or equivalent experience.
  • Three years of recent customer service experience, troubleshooting and diagnosing service-related problems and issues.
  • Excellent communication and problem-solving skills.
  • Ability to work independently and as part of a team.
  • Proficiency in Microsoft Office Suite and other computer software.
What We Offer:

The Town of Greenwich, CT offers a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about providing exceptional service, we encourage you to apply for this exciting opportunity.



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