Customer Service Lead
3 months ago
About the job Customer Service Lead - Tempur Sealy
Description
Tempur- Pedic Team Lead's primary responsibility is to provide excellence in customer service while selling and marketing Tempur-Pedic products . In addition, this individual will serve as a member of management when the Store Manager is not available . This could include opening and/or closing the store as well as covering the management duties.
Essential Role Responsibilities :
- Support management in overall store leadership and supervision
- Drive brand awareness and brand advocacy to exceed projected store goals to include teaming up with partners in local market to raise awareness across the region
- Aide s r ecruit ing, hiring , a nd monitors development of the store associates
- Serve as an example in providing premium customer experience and build ing relationships with our consumers .
- Support management in m aintain ing high standards of visual merchandising and brand presentation
- Ensure financial objectives and controls are consistently and correctly managed
- In the absence of store management , provides the leadership necessary to ensure the store consistently operates to Tempur-Pedic standards
- Foster and support a collaborative and open environment across all areas of the company
Requirements
- Bachelor's degree preferred
- 1-3 years retail management experience (or equivalent combination of education and experience) with high-end luxury and/or custom products
- Strong sales skills in a consultative environment
- Demonstrated ability to effectively lead, dire ct, and train others in a store setting
- Skilled at current best practice retail methods, procedures, and standards
- Demonstrated team player able to both lead and follow
- Flexibility in work schedule reflecting th e needs and patterns of store hours
- Fluency with current retail software / computer systems
325 Greenwich Ave., Greenwich, Connecticut 06830
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