Client Relationship Manager

2 weeks ago

Nashville, Tennessee, United States Jobot Full time

A distinguished Marketing & Advertising firm is seeking to enhance its Accounts Team by bringing on a Client Relationship Manager to support their expanding portfolio of clients.


About the Role:

This role is pivotal in fostering strong client relationships and delivering exceptional service. The firm is dedicated to harnessing the power of Brand Experience, shaping strategies, messaging, and activations that significantly impact their clients' businesses and products.

The Client Relationship Manager will collaborate closely with the Brand Management Team to elevate the client's brand and drive business growth.

This individual will earn the trust and respect of clients, acting as a reliable advisor who adds value through a steadfast commitment to success, consistent performance, and teamwork to generate a diverse array of ideas and solutions.

Key Responsibilities:

  • Oversee processes, deliverables, and timelines to ensure client satisfaction.
  • Demonstrate a commitment to continuous learning and professional development.
  • Quickly grasp the intricacies of the client's brand, target audience, industry landscape, business goals, activation strategies, and performance metrics.
  • Exhibit exceptional project management capabilities, adeptly handling internal and client communications under tight deadlines.
  • Contribute to team discussions, setting clear expectations regarding timelines and deliverables, while effectively communicating with various stakeholders.
  • Assist in managing budgets and ensuring accurate client billing.
  • Identify potential conflicts and opportunities proactively, addressing or escalating issues promptly and intelligently.
  • Propose actionable solutions to senior team members to meet client business objectives.

The ideal candidate will possess a Bachelor's Degree and a minimum of two years of experience in a prominent brand, advertising, or digital agency.

Essential Skills:

  • Strong analytical abilities and a commitment to client objectives.
  • Proven capacity to manage expectations effectively.
  • Excellent time-management and organizational skills, with the adaptability to respond to changes swiftly.

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