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Client Relationship Specialist

2 months ago

Nashville, Tennessee, United States i3 Verticals Management Services, Inc. Full time
Job Overview

POSITION TITLE: Client Relationship Specialist

EMPLOYMENT STATUS: Full Time

DIVISION: Public Sector Transportation

REPORTING TO: VP of Strategy

SUPERVISORY ROLE: None

WORK LOCATION: Remote

TRAVEL REQUIREMENTS: Up to 50%

POSITION SUMMARY: A Client Relationship Specialist is essential in establishing and nurturing relationships with business clients. This role requires a blend of interpersonal skills and business insight to foster enduring client connections and promote sales growth.

KEY RESPONSIBILITIES:

  • Relationship Development: Cultivating and enhancing relationships with clients, key suppliers, and partners through personalized service and prompt responses to inquiries.
  • Client Satisfaction Management: Evaluating company practices to ensure clients derive maximum satisfaction from their engagements.
  • Opportunity Recognition: Identifying potential business opportunities and collaborating with the sales team for follow-up.
  • Product Knowledge Dissemination: Providing clients with comprehensive information about the company's offerings and special promotions.
  • Complaint Resolution: Addressing client grievances and resolving issues in a timely manner.
  • Satisfaction Improvement: Conducting surveys to gauge customer satisfaction and suggesting enhancements to improve client experiences.
  • Interdepartmental Collaboration: Partnering with internal teams to ensure alignment with client expectations.
  • CRM Management: Supervising the accuracy and quality of data entered into the Salesforce customer relationship management system.

MINIMUM REQUIREMENTS (EDUCATION AND EXPERIENCE):

  • Communication Proficiency: Exceptional communication skills are vital for relationship building and addressing client needs.
  • Problem-Solving Ability: Expertise in effectively resolving client-related issues.
  • Collaborative Skills: Engaging closely with sales and marketing teams to enhance profitability and customer satisfaction.
  • Analytical Competence: Evaluating communication strategies, negotiations, and contracts to uncover trends for organizational enhancement.

PREFERRED QUALIFICATIONS (EDUCATION AND EXPERIENCE):

  • A minimum of three years of experience in a role involving sales, business development, product support, or relationship management.

Currently, we are not recruiting from certain states.