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Client Relationship Manager

2 months ago

Nashville, Tennessee, United States Engage8 Solutions Full time
Job Overview

At Engage8 Solutions, we are dedicated to delivering exceptional customer experiences across the telecommunications industry. As a Customer Service Representative, you will play a vital role in building strong relationships with our clients and driving business growth.

Key Responsibilities
  • Brand Advocacy: Develop and maintain a deep understanding of our products and services to effectively promote them to clients.
  • Client Acquisition: Identify and pursue new business opportunities to expand our client base.
  • Sales and Marketing Support: Collaborate with our marketing team to develop and execute promotional campaigns that drive sales and revenue growth.
  • Problem-Solving: Analyze and resolve client complaints in a timely and professional manner, ensuring high levels of customer satisfaction.
Requirements
  • Strong Communication Skills: Excellent verbal and written communication skills, with the ability to build rapport with clients and colleagues.
  • Product Knowledge: A deep understanding of our products and services, with the ability to effectively communicate their value to clients.
  • Problem-Solving Skills: Strong analytical and problem-solving skills, with the ability to think critically and resolve complex issues.
  • Teamwork: A collaborative mindset, with the ability to work effectively with cross-functional teams to achieve business objectives.