Clearwater Analytics IT Support Professional

4 days ago

Boise, Idaho, United States Clearwater Analytics Full time
Job Summary:

The IT Support Specialist plays a vital role in ensuring the smooth operation of Clearwater Analytics' technology infrastructure. As a key member of the Help Desk Team, this individual will provide first-tier technical support to employees, resolving simple problems and tickets in a timely and efficient manner.

Key Responsibilities:
  • Technical Support: Provide expert-level technical support to employees, troubleshooting and resolving issues related to desktop, laptop, and network services.
  • Incident Management: Respond to escalated employee issues and incidents in a proactive and timely fashion, ensuring prompt resolution or escalation when necessary.
  • IT Operations: Complete basic tasks and projects supporting IT operations, delivering systems and features that provide significant value to the business.
  • Quality and Reliability: Identify quality and reliability issues in systems maintained by the IT Support Specialist.
  • Onboarding Support: Assist new hires with setup, tools, and best practices, ensuring a seamless onboarding experience.
  • Collaboration: Seek input from teammates and outside experts on systems and feature design, fostering a culture of collaboration and innovation.
  • Deliverables: Execute on key deliverables for the business that require off-hour support or tasks, demonstrating a commitment to excellence and results.
  • Facilities Support: Assemble workstations, including mechanical standing desks, and maintain a clean and safe work environment.
  • Inventory Management: Unbox and organize inventory items, receive and organize inventory, and maintain the inventory tracking system.
  • IT Equipment Installation: Install IT equipment, including TVs, and ensure all technology infrastructure is properly configured and maintained.
Required Skills:
  • Intune and JAMF Administration: Knowledge of Intune and JAMF administration, including configuration and troubleshooting.
  • Azure Active Directory: Knowledge of Azure Active Directory, including setup and management.
  • Operating Systems: Experience with Microsoft Windows operating systems, Microsoft Office Products, and MAC, including troubleshooting and configuration.
  • Linux Distributions: Knowledge of multiple Linux distributions and command line scripting.
  • Networks and Security: Knowledge of networks, firewalls, security, and operating systems, including configuration and troubleshooting.
  • Lifting and Physical Demands: Ability to lift 50 pounds safely, demonstrating physical stamina and ability to work in a fast-paced environment.
  • Self-Motivation and Organization: Self-motivated and self-organized, with a strong ability to prioritize tasks and manage time effectively.
  • Mechanical Aptitude: Basic mechanical aptitude, including ability to assemble and maintain equipment.
  • Problem-Solving: Exceptional problem-solving abilities, including ability to troubleshoot first-tier computer hardware and software issues.
  • Communication and Documentation: Excellent verbal and written communication skills, with strong documentation skills and attention to detail.
  • Collaboration and Interpersonal Skills: Strong organizational and interpersonal skills, with ability to collaborate well with other teams and stakeholders.
Education and Experience:
  • Education: Degree in information technology or certifications in CompTIA A+, Udemy IT Help Desk Professional, Microsoft IT Support, Apple Support.

  • Financial Analytics Consultant

    2 weeks ago

    Boise, Idaho, United States Clearwater Analytics Full time

    Position Overview: The Investment Data Specialist plays a crucial role in overseeing and managing asset information for Clearwater Analytics' clientele. As subject matter experts, Investment Data Specialists provide guidance to both internal teams and external partners regarding the appropriate management of essential data topics, including security master...

  • Client Relationship Specialist

    2 weeks ago

    Boise, Idaho, United States Clearwater Analytics Full time

    Client Relationship Specialist Job Description:In the role of Client Relationship Specialist at Clearwater Analytics, you will play a pivotal part in delivering outstanding operational assistance while fostering robust connections with our diverse clientele. Your primary responsibility will be to address client queries pertaining to investment and accounting...

  • IT Support Specialist

    4 days ago

    Boise, Idaho, United States Clearwater Analytics Full time

    Job Summary:The IT Support Specialist plays a vital role in ensuring the smooth operation of Clearwater Analytics' technology infrastructure. As a key member of the Help Desk Team, this individual will provide first-tier technical support to employees, resolving simple problems and tickets in a timely and efficient manner.Key Responsibilities:Technical...

  • Client Servicing Associate

    1 week ago

    Boise, Idaho, United States Clearwater Analytics Full time

    Clearwater Analytics Client Servicing Associate Job Description:As a Client Servicing Associate at Clearwater Analytics, you will be responsible for providing exceptional operational support and building strong relationships with our global clients. Your main role will be to address client inquiries related to investment and accounting matters, serving as a...

  • Onboarding Expert

    1 week ago

    Boise, Idaho, United States Clearwater Analytics Full time

    Job Summary:Clearwater Analytics is seeking a highly skilled Implementation Analyst to join our team. As an Implementation Analyst, you will play a critical role in the onboarding process for new clients onto our SaaS platform and service model. You will collaborate with both clients and various Clearwater teams to assess requirements and customize solutions...

  • Business Operations Specialist

    20 hours ago

    Boise, Idaho, United States Clearwater Analytics Full time

    As a key member of our team at Clearwater Analytics, we are seeking a highly skilled and strategic Business Operations Specialist to drive efficiency and strategic initiatives in our organization. Reporting directly to the Chief Marketing Officer, your role is to make sense of our marketing data, improve our operations, and assist with special projects.Data...

  • Direct Support Professional

    1 week ago

    Boise, Idaho, United States Developmental Concepts, Inc. Full time

    Developmental Concepts, Inc. is seeking compassionate and dedicated Direct Support Professionals to join our team. We are a leading provider of developmental disabilities services, committed to empowering individuals with intellectual and developmental disabilities to live fulfilling lives in their own homes and communities. Your Role as a Direct Support...

  • Enterprise Data Analytics Sales Specialist

    7 days ago

    Boise, Idaho, United States Oracle Full time

    About the RoleOracle is seeking a highly skilled Enterprise Data Analytics Sales Specialist to join our team. As a key member of our sales team, you will be responsible for driving revenue growth and expanding our presence in the enterprise market.Key ResponsibilitiesIdentify and pursue new business opportunities with enterprise clientsDevelop and maintain...

  • Healthcare Support Professional

    7 days ago

    Boise, Idaho, United States St. Luke's Health System Full time

    Job DescriptionSt. Luke's Health System is seeking a skilled Clinical Support Specialist to join our team in Boise, Idaho.Job SummaryWe are looking for a dedicated and flexible Registered Nurse to support our Clinical Support Unit (CSU). As a Clinical Support Specialist, you will provide high-quality patient care and support to various departments and units...

  • Audit Professional

    20 hours ago

    Boise, Idaho, United States KPMG Full time

    About KPMGKPMG is a leading professional services firm that provides audit, tax, and advisory services to organizations across various industries. Our team of experts is dedicated to delivering high-quality services that meet the evolving needs of our clients.About the RoleWe are seeking an experienced Audit Professional to join our Audit Services team. As...

  • Customer Support Specialist

    5 days ago

    Boise, Idaho, United States Intuitive Surgical Full time

    Job Summary: We are seeking a highly skilled Customer Support Specialist to join our team at Intuitive Surgical. As a key member of our organization, you will be responsible for developing, improving, and supporting our customer training initiatives and programs.Key Responsibilities:Collaborate with academic program managers to design and implement effective...

  • Business Intelligence Analyst, Data Analytics

    1 week ago

    Boise, Idaho, United States Cardinal Health Full time

    About This RoleAt Cardinal Health, we're seeking a skilled Data Analyst to join our team. As a Data Analyst, you will play a critical role in driving business decisions and identifying opportunities for growth.Key ResponsibilitiesCollaborate with business stakeholders to analyze complex data and develop insights that inform business decisions.Apply business...

  • Front Desk Support Specialist

    1 week ago

    Boise, Idaho, United States Gravis Law, PLLC Full time

    About the RoleWe are seeking a highly organized and detail-oriented Front Desk Legal Assistant to join our team at Gravis Law, PLLC. As a key member of our front desk team, you will be responsible for providing exceptional customer service, managing administrative tasks, and ensuring the smooth operation of our office.Key ResponsibilitiesFront Desk...

  • Senior Professional Affairs Manager

    2 weeks ago

    Boise, Idaho, United States Bausch + Lomb Full time

    Bausch + Lomb is a prominent global leader in eye health, committed to safeguarding and enhancing vision for millions worldwide. Our mission is straightforward yet impactful: to help individuals see better and live better.The Senior Manager, Professional Affairs will play a crucial role in formulating and implementing strategic initiatives aimed at fostering...

  • Production Support Specialist

    7 days ago

    Boise, Idaho, United States PPLSI Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Business Solutions Operations Coordinator to join our team at PPLSI. This role will focus on supporting the production process and ensuring the smooth operation of our business.Key ResponsibilitiesPayment Processing and Member SupportAccurately process and input payments to membersProvide...

  • Technical Support Specialist

    7 days ago

    Boise, Idaho, United States CDK Global Full time

    Job SummaryCDK Global is seeking a highly skilled Technical Support Analyst to join our team. As a Technical Support Analyst, you will be responsible for providing exceptional customer service and technical support to our clients.Key ResponsibilitiesProvide technical support and troubleshooting for complex technical issuesCollaborate with cross-functional...

  • Client Support Specialist

    1 week ago

    Boise, Idaho, United States GEO Reentry Services LLC. Full time

    Benefits OverviewAs a full-time team member, you will have access to a comprehensive benefits package that includes:Paid Time Off14 Paid Holidays plus a Birthday Holiday401(k) Matching ContributionsHealth, Vision, Life, Dental, and Pet InsuranceHealth Savings AccountTuition Reimbursement OpportunitiesEmployee and Family DiscountsDisability InsuranceEmployee...

  • Client Support Specialist

    2 weeks ago

    Boise, Idaho, United States Elcor Inc Full time

    Customer Service Representative at Elcor IncCompany:Elcor Inc is committed to providing outstanding service and quality, guided by principles of integrity, innovation, and dependability. We excel in the [industry/sector], focusing on delivering superior solutions and building lasting relationships with our clients.Position Overview:We are seeking an...

  • Senior Technical Support Engineer

    5 days ago

    Boise, Idaho, United States Oracle Full time

    About the RoleThis is a challenging and rewarding opportunity for a highly skilled and experienced Technical Support Engineer to join our team at Oracle. As a Senior Technical Support Engineer, you will be responsible for providing expert-level technical support and solutions to our customers, focusing on Exadata, ExaCS, and ExaCC technologies.Key...

  • Loan Support Specialist

    2 weeks ago

    Boise, Idaho, United States PNC Financial Services Group Full time

    About the RolePNC Financial Services Group is seeking a highly skilled Loan Support Specialist to join our Aviation organization in Boise, ID. As a key member of our team, you will be responsible for executing complex transactions and processes, ensuring accuracy and compliance with established policies and procedures.Key ResponsibilitiesExecute varied and...