IT Technical Support Manager

4 days ago


Sterling, Virginia, United States K2 Staffing Full time
Job Description

Our client, a leading IT Solutions Company, is seeking a highly skilled IT Technical Support Manager to join their team. As a Technical Support Manager, you will play a critical role in providing exceptional technical support to clients, ensuring their business needs are met through innovative technology solutions.

Key Responsibilities:
  • Pre- and Post-Sales Support: Collaborate with sales teams to provide technical support, including discovery meetings, site visits, proposals, and presentations.
  • Project Management: Manage projects from start to finish, ensuring timely completion and client satisfaction.
  • Technical Expertise: Assist with tasks such as deploying and managing Windows Servers and Active Directory, designing Local Area Networks, implementing and monitoring network security, optimizing and maintaining network software and hardware, building and deploying file servers and cloud computing solutions, configuring and deploying VOIP solutions, performing network infrastructure troubleshooting, managing Microsoft Exchange Server, and monitoring alert systems.
Qualifications and Requirements:
  • Previous Managerial Experience: A minimum of 3 years of managerial experience is required.
  • Technical Expertise: A minimum of 3 years of hands-on experience configuring, troubleshooting, and repairing networking equipment, Windows servers, and workstations, Exchange server, and Active Directory.
  • Client-Facing Experience: 3 years of experience in a client-facing environment, such as sales engineering.
  • Communication Skills: Excellent verbal and written communication skills, with the ability to work with clients at a business level to understand their current and historic issues.
  • Organizational Skills: Strong organizational and time-management skills.
  • Proposal Writing: Experience writing proposals for and implementation of technical solutions to fulfill business needs.
  • Technical Certifications: CompTIA Net+ and/or CompTIA Security+, MCSA (Microsoft Certified Systems Administrator/Solutions Associate), MCSE (Microsoft Certified Systems Engineer), MCITP Microsoft Certified IT Professional, or MCSE (Microsoft Certified Solutions Expert) certifications are a plus.
Ideal Qualifications:
  • CompTIA Certifications: CompTIA Net+ and/or CompTIA Security+ certifications.
  • Microsoft Certifications: MCSA (Microsoft Certified Systems Administrator/Solutions Associate), MCSE (Microsoft Certified Systems Engineer), MCITP Microsoft Certified IT Professional, or MCSE (Microsoft Certified Solutions Expert) certifications.
  • Cisco Certifications: CCNA or CCIE-Cisco certifications.

Our client offers a challenging work environment, career opportunities, ongoing training, and a pleasant work environment. Employment Type: Full time. Location: Sterling, VA.



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