Microsoft 365 Support Specialist

1 week ago


Sterling, Virginia, United States Bamboo Solutions Full time
Position Overview

Bamboo Solutions is in search of a dynamic and approachable professional to collaborate with our support team in a pivotal Microsoft 365 Migration role. Candidates should possess a solid understanding of M365, with a preference for those who have experience in SharePoint.

As a Microsoft 365 Support Specialist, you will serve as the primary contact for numerous Bamboo Migration clients. This role provides the chance to engage with cutting-edge Microsoft SharePoint technologies and solutions within a vibrant work environment. The ideal candidate will excel in assisting end users with varying levels of technical expertise and will communicate effectively through various channels, including email, phone, help desk tickets, and online meetings.

This role offers the flexibility of full-time remote work.

Key Responsibilities

The Support Specialist will undertake the following daily tasks, which include but are not limited to:

  • Managing incoming tickets via the help desk system or phone calls
  • Escalating issues as necessary to the Support Team Lead or other departments for further investigation
  • Participating in regular daily and weekly meetings
  • Addressing post-migration tickets during core business hours and occasionally providing after-hours support
Qualifications

To be considered for this position, candidates must have:

  • 2-5 years of relevant experience in SharePoint, OneDrive, and supporting Microsoft 365 products
  • An associate or bachelor's degree in computer science or a related field
  • Experience as a Microsoft 365 administrator and familiarity with Azure AD
  • Knowledge of designing solutions that leverage SharePoint Online features (Hub Sites, Term Store, Enterprise Keywords, SPFx Deployment, Content Types, etc.)
  • Proven ability to anticipate, identify, troubleshoot, and resolve SharePoint issues, escalating incidents as needed on behalf of clients
  • Strong written and verbal communication skills
  • Capability to manage multiple priorities and ensure effective follow-through
  • A collaborative approach to working within a team environment
  • Experience with networking, server, application, and web technologies
  • Familiarity with various presentation tools, including PowerPoint and Teams
Preferred Skills

It is advantageous for candidates to have:

  • Experience with Scrum and/or Agile methodologies
  • Knowledge of Bamboo Solutions products
  • Familiarity with IT management products and services
  • Microsoft certification related to SharePoint/Microsoft 365
  • Previous experience with PowerShell
  • Understanding of GCC High
  • Experience in Managed Services
  • Knowledge of information architecture and governance policy creation
  • A track record of identifying opportunities for business growth within the existing customer base
  • Experience with Microsoft Dataverse/Common Data Service
Benefits

We provide:

  • A competitive salary based on experience
  • Profit sharing distributed biannually
  • 15 days of paid time off and 10 paid holidays annually
  • 401(k) plan with employer matching
  • Health and dental insurance
  • The opportunity to collaborate with other skilled technical professionals

Bamboo Solutions is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.

Bamboo Solutions participates in E-Verify. For important information about our participation in this program and your rights, please refer to the relevant resources.



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