Front Office Ambassador

2 days ago


Washington DC USA, United States AccorHotel Full time
Job Title: Front Office Ambassador

We are seeking a highly skilled and customer-focused Front Office Ambassador to join our team at AccorHotel. As a key member of our front office team, you will be responsible for providing exceptional guest service and ensuring a seamless experience for our valued customers.

Key Responsibilities:
  • Provide warm and welcoming service to guests, responding to their needs and resolving any issues promptly and efficiently.
  • Manage guest reservations, check-ins, and check-outs, ensuring accurate and timely processing of all transactions.
  • Maintain a thorough knowledge of hotel amenities, services, and policies, and communicate this information to guests as needed.
  • Collaborate with other departments to ensure seamless guest experiences, including room assignments, special requests, and amenities.
  • Process payments, handle guest complaints, and resolve issues in a professional and courteous manner.
Requirements:
  • Previous front office experience in a hotel or hospitality setting.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests, colleagues, and management.
  • Strong problem-solving and conflict resolution skills, with the ability to remain calm and composed under pressure.
  • Ability to work flexible schedules, including weekends and holidays, and to adapt to changing circumstances and priorities.
  • High school diploma or equivalent required; degree in hospitality or related field preferred.
What We Offer:
  • A competitive salary and benefits package, including medical, dental, and vision insurance, 401(k), and paid time off.
  • Opportunities for professional growth and development, including training and education programs.
  • A dynamic and supportive work environment, with a team of experienced and dedicated professionals.
  • A comprehensive benefits package, including medical, dental, and vision insurance, 401(k), and paid time off.

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual with a passion for delivering exceptional guest service, we encourage you to apply for this exciting opportunity.



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