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Customer Service Ambassador

2 months ago

Washington DC USA, United States Tin Shop Full time

About the Role:

We are seeking a highly skilled and customer-focused Customer Service Ambassador to join our team at Tin Shop. As a key member of our front-of-house team, you will be responsible for providing exceptional service to our guests, ensuring a seamless dining experience from the moment they arrive.

Key Responsibilities:

  • Greet guests and seat them at tables or in waiting areas, ensuring a warm and welcoming atmosphere.
  • Provide guests with menus and inform them of current promotions, ensuring a smooth handoff to our service staff.
  • Manage the flow of guests into the dining and bar areas, providing accurate wait times and ensuring a smooth experience.
  • Operate cash registers to accept payments for food and beverages, maintaining a high level of accuracy and efficiency.
  • Answer the phone and take to-go orders when necessary, providing exceptional service to our guests.
  • Keep the host stand neat, tidy, and presentable for guests, maintaining a high level of professionalism at all times.

Requirements:

  • Previous restaurant hosting or serving experience is preferred, but not required.
  • A friendly and customer-focused personality, with excellent communication skills.
  • The ability to articulate clear greetings and farewells to guests, as well as understanding requests for assistance.
  • The ability to clearly communicate guests' needs to our service staff, ensuring a seamless experience.
  • The ability to effectively communicate on the telephone, providing exceptional service to our guests.
  • The ability to carry trays or supplies, maintaining a high level of physical stamina.