Operations Director

2 days ago


Rocky Hill, Connecticut, United States HESCO Full time
Job Overview

HESCO, a family-owned business in Rocky Hill, CT, is seeking a skilled Operations Manager to lead our operations team. As a key member of our leadership team, you will be responsible for driving operational efficiency, ensuring exceptional customer service, and managing vendor and supplier relationships.

This is a critical role that will support our company's strategic initiatives and business goals. The ideal candidate will have a strong background in operations management, preferably within the industrial automation sector, and excellent leadership and team management skills.

Key Responsibilities
  • Leadership and Team Management: Lead, mentor, and develop the operations team to achieve departmental and company goals.
  • Customer Service: Oversee the customer service department, ensuring high levels of customer satisfaction through effective policies and procedures.
  • Pricing: Develop and manage pricing strategies to ensure competitiveness and profitability.
  • Procurement & Vendor Management: Oversee the procurement process, develop and maintain relationships with key suppliers, and implement procurement policies and procedures.
  • Warehouse / Inventory Management: Oversee daily warehouse operations, ensure inventory accuracy, and maintain a safe and organized warehouse environment.
  • Facilities Management: Oversee minimal facilities management tasks, ensuring the workplace is safe and operational.
Requirements
  • Bachelor's degree in Operations Management, Business Administration, Supply Chain Management, or a related field.
  • Minimum of 5 years of experience in operations management, preferably within the industrial automation sector.
  • Strong knowledge of warehouse operations, customer service, pricing strategies, procurement processes, and inventory management.
  • Experience with ERP systems, especially Infor SX.e, is a plus.
  • Excellent negotiation, communication, and interpersonal skills.
  • Proven ability to manage vendor and supplier relationships effectively.
  • Strong leadership and team management skills.

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