Director of Operations

6 hours ago


Camp Hill, Pennsylvania, United States City Wide Facility Solutions Full time
Director of Operations Job Description

About City Wide Facility Solutions

City Wide Facility Solutions is a leading management company in the building maintenance industry, with a strong presence across the United States and Canada. Our mission is to create a positive impact on the communities we serve, and we're seeking a talented Director of Operations to join our team.

Job Summary

We're looking for a seasoned professional to lead our operations team and drive business growth. As Director of Operations, you'll be responsible for managing a team of Facility Service Managers, achieving revenue and profit targets, and developing positive client relationships.

Key Responsibilities

  • Lead and develop a high-performing team of Facility Service Managers
  • Drive business growth through effective sales and marketing strategies
  • Manage client relationships and achieve retention rates above 90%
  • Develop and maintain relationships with vendors and independent contractors
  • Ensure compliance with client requirements and scope of work
  • Identify and capitalize on cross-selling opportunities
  • Participate in new client onboarding and ensure smooth transitions
  • Conduct regular building inspections and maintain client data in CRM
  • Develop and implement training programs for operational employees
  • Travel up to 50% within the market to support team members and clients

Requirements

To be successful in this role, you'll need:

  • 5+ years of experience in sales, account management, or operations with increasing responsibility
  • Demonstrated track record of success managing sales and/or account management teams
  • Excellent communication, leadership, and relationship-building skills
  • Ability to influence others and make decisions
  • Strong time management and organizational skills
  • Professional demeanor and positive attitude
  • Aptitude to grasp complex concepts and prioritize tasks
  • Conflict resolution skills

What We Offer

City Wide Facility Solutions offers a competitive compensation package, including benefits and opportunities for growth and development. If you're a motivated and results-driven professional looking to make a positive impact, we encourage you to apply for this exciting opportunity.



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