Assistant Service Manager

1 week ago


Montgomery, Alabama, United States Pep Boys Full time

Job Summary

The Assistant Service Manager is a key member of the Pep Boys team, responsible for supporting the service and tire team in driving sales and delivering exceptional customer service. This role requires a strong understanding of automotive sales and service operations, as well as excellent communication and leadership skills.

Key Responsibilities

  • Assist in driving sales across service labor, parts, tires, and fleet business by partnering with management to ensure that the service repair business is organized and efficient.
  • Provide essential selling and task support by working closely with the service team to ensure that customers receive exceptional service and that sales goals are met.
  • Support the service team in maintaining a safe and healthy work environment, adhering to all local, state, and federal laws, as well as company policies and procedures.
  • Act as a primary supervisor for the store staff in the absence of management, observing and coordinating operational activities.
  • Perform opening and closing responsibilities, including key holder duties.
  • Maintain an organized and neat shop, adhering to all company policies and procedures.

Requirements

  • High school diploma or equivalent required.
  • One year of experience in an automotive service environment.
  • One year of automotive service sales experience preferred.
  • Valid Driver's License.
  • Ability to exercise judgment and work independently.
  • Strong customer service skills.
  • Ability to handle difficult customer situations.
  • Comfortable utilizing up-sell techniques.
  • Strong cash handling skills, including the use of POS systems.
  • Strong verbal communication skills.
  • Demonstrated consistency, accuracy, and follow-through.
  • Ability to work Days, Nights, Holidays, and Weekends.

Physical Demands/Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Physical Demands

  • Must be able to frequently lift, carry, and place merchandise and supplies up to 50 pounds without assistance.
  • Frequent standing and walking for long periods of time.
  • Frequent reaching overhead and below the knees, including squatting, bending, stooping, kneeling, twisting.
  • Climb up and down ladders to retrieve and stock merchandise.
  • Communicate effectively in person, by telephone, or by using telecommunications equipment.
  • Enters and locates information on computer.
  • Presents information to small and large groups.
  • Visually verifies information, often in small print.
  • Safely operates a motor vehicle.


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