Assistant General Manager

7 days ago


Montgomery, Alabama, United States Ascent Hospitality Full time
Job Summary

We are seeking a highly skilled and experienced Assistant General Manager to join our team at Ascent Hospitality. The successful candidate will be responsible for overseeing the daily operations of our hotel, ensuring exceptional guest satisfaction, and leading a team of staff to achieve our business objectives.

Key Responsibilities
  • Operations Management: Monitor and evaluate all departmental activities to ensure the successful operation of hotel facilities, services, and amenities.
  • Leadership and Team Management: Partner with the General Manager to create a positive work environment, support front-line staff, and drive effective communication across all departments.
  • Guest Services: Conduct daily walk-throughs and quality checks to ensure exceptional service and guest satisfaction at all points of contact.
  • Financial Management: Approve and process vendor invoices, complete bank deposits, and perform other accounting-related functions as necessary.
  • Compliance and Risk Management: Maintain the integrity of the hotel's compliance with the company's safety and security program and ensure adherence to all company and brand policies, practices, procedures, and guidelines.
  • Training and Development: Train front desk/guest services, night audit staff on all Company and Brand standard programs, and establish consistent Standard Operating Procedures.
  • Guest Relations: Respond to all guest inquiries, complaints, and special requests, and create a work environment where staff are motivated, productive, and positive.
Requirements
  • Education: High school education required; college degree preferred.
  • Experience: Minimum one (2) years in a management role in a hotel required.
  • Skills: Exceptional service orientation, reliable and responsible character, proactive approach, ability to multi-task, excellent verbal and written communication skills, and knowledge of Microsoft Office Suite.
  • Physical Demands: Must be able to reach overhead and below the knees, stand or sit for extended periods, and lift and/or move objects weighing less than or equal to 25 pounds.
Working Conditions

The successful candidate will be required to work flexible shifts, including weekends, holidays, and nights, and must be able to work without constant supervision.


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