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Sales and Operations Assistant Manager

2 months ago

Montgomery, Alabama, United States The Buckle, Inc. Full time
About the Role

The Buckle, Inc. is seeking a highly motivated and experienced individual to fill the role of Assistant in Training - Sales and Operations. As a key member of our team, you will be responsible for providing exceptional customer service, driving sales growth, and contributing to the overall success of our retail stores.

Key Responsibilities
  • Sales Generation and Guest Service
    • Greet guests with a friendly and engaging attitude, consistently providing legendary service to each guest.
    • Eagerly and assertively answer questions regarding the store and its merchandise.
    • Recommend, select, and help locate or obtain merchandise based on guest needs and desires.
    • Anticipate and fulfill guest needs by suggesting additional items and creating a wardrobing experience.
    • Demonstrate product utilizing product knowledge and sales education, consistently sharing that knowledge and education with the team.
    • Maintain and share knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
    • Remain consistent on personal sales, as well as looking for opportunities to impact teammates' presentations with the Sales Presentation Guide (SPG).
    • Achieve personal sales-per-hour, average sales, and total net sales goals set by store management.
    • Provide legendary service throughout the store in these top four areas: Front 5, sales floor, fitting rooms, and the register area.
    • Knowledgeable of all exchange and return procedures for guests and exhibit the ability to turn into a showmanship opportunity.
    • Fill out and effectively use the Sales Presentation Guide (SPG) daily to accomplish goals.
    • Meets or above performance standards in all Buckle business builders and guest loyalty, including fit appointments, Buckle credit card, and guest connect.
    • Investigate and navigate how to expand guest selection through inventory Manager, advanced product search, iPad apps, etc.
    • Maintain and build good guest relationships to develop a client-based business.
    • Lead by example with a high level of showmanship, excellent customer service, and attentiveness.
    • Recognize and communicate guest levels with the team.
    • Passion to ask business-driven and showmanship questions often to manager, team leaders, and all teammates.
    • Coachable; consistently welcomes feedback from manager to improve sales presentations.
    • Consistently perform leadership actions and maintain high standards, whether or not the manager is present.
    • Plan sales goals with store manager.
    • Demonstrate ownership of store's sales performance (sales, average sale, business builders, denim).
    • Passion for product education and showmanship to create results.
  • Teammate Recruiting, Training, and Development
    • Consistently recognize recruiting opportunities by utilizing jobs and careers cards, email referrals, and teammate recommend.
    • Coach and create relationships through guest loyalty and guest preferred.
    • Develop skills and assist in leading, directing, motivating, and educating new teammates to meet and achieve Buckle's accountability, shift orientation, loss prevention, and sales presentation standards on a daily basis.
    • Maintain a positive attitude at all times creating a positive floor culture.
    • Demonstrate personal dress code to encourage and coach the latest fashion in all teammates and team leaders.
    • Participate effectively in daily setup, training, impacting, and reviewing while effectively utilizing the Performance Tracker.
    • Motivate teammates to initiate and complete daily tasks set by store management.
    • Personal passion to demonstrate, coach, and influence results of denim showmanship and denim fit cards through teammates and guests.
    • Create and develop results in your department and balance all DM actions within your segment as well as completing the mid-week check-in.
    • Execute actions from department calendars and track on the Weekly Delegation Worksheet.
    • Demonstrate leadership actions during segments.
    • Demonstrate how to get the guest involved with product.
    • Be vocal and continuously update fellow leader and team.
    • Responsible for asking for and remembering guest names.
    • Ability to effectively understand and show the merchandise of both the gals and guys' sides to benefit the team and guests.
    • Partner with store manager to pick store's education focus and help delegate and implement focus all week.
    • Help execute all segments to support business goals.
    • Assist store manager in recruitment of all store staffing needs.
    • Understand how to explain pay and Buckle benefits.
    • Responsible for keeping up to date with contact list and adding top talent on the team consistently.
    • Execution/training on Leadership playbook.
    • Accountability of all characteristic pieces.
    • SPG teammate/leader training shifts.
    • Responsible for training and coaching with manager on all non-sales positions.
    • Assertive to execute actions with constantly changing sales focuses.
    • Ability to identify and follow through on all teammate training needs.
  • Visual Merchandise Management
    • Own and influence product through zone ownership, exhibiting the ability to recognize and assign zones and projects to teammates daily with a specific learning goal in mind.
    • Ability to execute and demonstrate all new tools and videos that apply to zone ownership and take initiative in knowing and executing zone ownership questions.
    • Partner with store manager to delegate, demonstrate, and review all 4 zones.
    • Confirm teammates are following through with visual standards, visual library, and weekly visual checklist throughout their shift with a sense of urgency and accountability.
    • Show aptitude in recognizing merchandising opportunities from freight to floor and life cycle of product, communicating recommendations and solutions to store manager.
    • Give informational and influential store tours.
    • Ensure sales floor is consistently sized and new freight is appropriately displayed.
    • Exhibit ability to create changes to improve store's overall performance via Performance Tracker.
    • Ability to foresee and anticipate changes in product and act independently to improve overall visual results.
    • Responsible for visual standards on floor and backroom.
  • Operations
    • Ability to work a flexible schedule, which may include mornings, evenings, and weekends, and the day of/day after Thanksgiving and Christmas, based upon store and business needs.
    • Understand and utilize planner including completion of opening and closing checklists.
    • Watch for and recognize security risks and thefts, and know how to prevent or handle these situations.
    • Follow all loss prevention guidelines, including daily bag and purse checks.
    • Ability to execute and teach all point of sale (POS) procedures.
    • Appropriately handle calls from corporate office.
    • Maintain positive attitude when dealing with challenging situations that involve guests or teammates.
    • Understand and execute all policies regarding payments, returns, exchanges, and loss prevention practices.
    • Ability to navigate and execute all tools on the home page.
    • Knowledge and ability to give guidance and feedback to all non-sales positions.
    • Complete all scheduled shifts and cover shifts when needed.
    • Consistently maintain a clean, organized, and shoppable store to fulfill Buckle's mission statement.
    • Provide feedback to store manager and leadership team regarding merchandise handling concerns.
    • Communicate any policy violations and teammate or guest concerns to store manager, district manager, and/or human resources in a timely, confidential manner.
    • Understand and apply the Buckle's Code of Ethics and all policies, procedures, and handbooks.
    • Other duties as assigned.
    • Insure all new hire paperwork and tasks are promptly and accurately completed based on human resources guidelines and legal policies.
    • Planning (week/month/year).
    • Executes and trains others on opening/closing checklist.
    • Complete markdowns, pulls, inbound/outbound freight, recalls, return to vendors (RTVs).
    • Establish relationships and excellent communication with corporate office departments to assist store manager in effective operation of the store.
    • Monitor and maintain adequate inventory of supplies.
    • Immediately handle emergencies in store manager's absence, in accordance with company guidelines.
  • Supervisory and Leadership
    • Comfortable in giving and receiving feedback from peers and management.
    • Supportive of leadership.
    • Promote personal and store growth.
    • Demonstrate and maintain a professional, mature, and stable relationship with all teammates.
    • Execute daily interviews as needed to support team development and growth.
    • Overcome objections and problem solve.
    • Motivated to self-educate themselves on all company tools (videos, pieces, books) and ability to share this information with others.
    • Understand and administer Buckle Commitment to Success.
    • Ability to travel and cover other stores within district based on business needs.
    • Handle all schedule changes in a positive and professional manner.
    • Fulfill mission statement by performing job duties with a high level of customer service while contributing to a positive team spirit.
    • Special projects and other duties as assigned.
  • Supervisory Responsibilities

Assists the store manager in supervising.

Education and/or Experience

High school diploma or general education degree (GED); or one to three months related retail experience and/or training; or equivalent combination of education and experience.

Physical Demands

The physical demands described here are representative of those that must be met by a teammate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the teammate is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance and jump; stoop, kneel, crouch, or crawl and talk or hear. The teammate is occasionally required to sit. Physical ability to lift and maneuver 30lbs throughout the store and backroom. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Work Environment

While performing the duties of this job, the teammate regularly works in a retail store setting. The noise level in the work environment is usually moderate.