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Field Service Management Specialist

2 months ago

Montgomery, Alabama, United States Tanknology Full time

Tanknology, the leading environmental protection company, is seeking a seasoned professional to fill the role of Operations Manager. As a key member of our team, you will be responsible for overseeing the daily operations of our local office, ensuring the highest level of service delivery to our customers.

Key Responsibilities:

  • Work Schedule Management: Utilize proprietary software to establish efficient work schedules for our field service technicians, ensuring timely completion of tasks and optimal resource allocation.
  • Quality Control: Review test results prior to submission to customers or regulatory agencies, guaranteeing accuracy and compliance with industry standards.
  • Customer Communication: Notify customers and relevant agencies promptly upon confirmation of site failures, maintaining transparency and trust.
  • Technical Support: Provide assistance to field technicians for equipment and supply needs, ensuring seamless operations.
  • Administrative Duties: Document site failures, maintain records, confirm result distribution, and notify customers, ensuring efficient documentation and communication.

Ideal Requirements:

  • Industry Experience: Previous experience in the UST/AST/Petroleum Industry is a plus, but not mandatory.
  • Leadership Experience: 1-3 years of experience managing technicians, with a proven track record of success.
  • Technical Knowledge: General understanding of technical and mechanical procedures, with a willingness to learn industry-specific mechanics and regulations.
  • Teamwork and Communication: Ability to work effectively in a team environment and communicate with all levels, from technicians to customers to senior leadership.
  • Technical Skills: Proficiency in MS Office and ability to learn proprietary software.