Technical Product Engineer

2 weeks ago


Naperville, Illinois, United States Endotronix, Inc Full time
Job Title: Technical Product Engineer

We are seeking a highly skilled Technical Product Engineer to join our team at Endotronix, Inc. As a Technical Product Engineer, you will be responsible for troubleshooting advanced technical support issues in the field, investigating failures, and providing resolutions for the end user.

Key Responsibilities:
  • Lead root cause investigations on field failures
  • Conduct in-depth analysis on patient and device data
  • Lead support efforts related to reader troubleshooting and reader exchanges
  • Document complaints and complaint investigations as needed
  • Act as tier 2 support for CHFS and software related issues
  • Provide Reader use and troubleshooting training for the Customer Support team
  • Respond to inbound calls/escalations to maintain our best-in-class goal
  • Investigate returned materials as needed (RMAs, Out of Box Failures)
  • Provide resolutions/assistance to customers in a timely manner
  • Continuously track and trend data to present to management and cross functionally to repeat or identify new failures
  • Use data analysis tools to synthesize large datasets into presentable information
  • Conduct field visits for troubleshooting/field service purposes as needed
  • Maintain documentation of investigations and field activities
  • Cross functional collaboration with R&D, Software, Clinical, Quality, and Sales/Marketing teams
  • Develop troubleshooting guides
  • Travel required up to 30%
  • Other jobs as needed to support Operations or assist R&D
Requirements:
  • 1-2 years relevant experience (including internships)
  • Ability to perform troubleshooting of analog and digital circuits to diagnose issues down to the component level using typical lab equipment such as oscilloscopes, signal generators, spectrum analyzers
  • Experience with either MATLAB, Minitab, or Python Experience in Altium
  • Experience in hardware or software systems
What We Offer:
  • A competitive salary and benefits package
  • A dynamic and supportive work environment
  • Opportunities for professional growth and development
  • A chance to work on cutting-edge medical device technology
What We're Looking For:
  • A highly motivated and detail-oriented individual with a passion for technical problem-solving
  • Excellent communication and interpersonal skills
  • Able to work effectively in a team environment
  • Strong analytical and problem-solving skills
  • Ability to learn and adapt quickly to new technologies and processes


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