Technical Support Specialist

1 week ago


Naperville, Illinois, United States Total IT Global Full time
Job Summary

We are seeking a highly skilled Technical Support Engineer to join our team at Total IT Global. As a Technical Support Engineer, you will be responsible for providing top-notch technical support to our clients, ensuring their IT systems are running smoothly and efficiently.

Key Responsibilities
  1. Provide first/second level contact and problem resolution for customer issues.
  2. Work with Third Party Vendors to remediate complex AV issues as needed.
  3. Provide timely communication on issue status and resolution.
  4. Maintain ticket updates for all reported incidents.
  5. Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, and other authorized desktop applications.
  6. Have basic knowledge of Mac operating system to support Apple PC users.
  7. Install, upgrade, support and troubleshoot for printers, computer hardware.
  8. Perform general preventative maintenance tasks on computers, laptops, printers.
  9. Perform remedial repairs on Desktops, laptops, printers, and any other authorized peripheral equipment.
  10. Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.
  11. Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms.
  12. This position requires the ability to work in a project-based environment requiring flexibility and teamwork.
Requirements

This role requires the ability to work collaboratively with the Service Desk for end-user break/fix and other support functions. The ideal candidate will have experience in providing support on Client Windows platform, desktop/end-user technologies, collaboration tools, and mobile technologies, including printing, video conferencing, and network/remote access.



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