Product Owner

2 days ago


Naperville, Illinois, United States Oncourse Home Solutions Full time
Product Owner - Customer Experience

Oncourse Home Solutions is a leading provider of home solutions, and we're seeking a skilled Product Owner to join our team. As a Product Owner, you will be responsible for managing and executing product initiatives related to customer-facing applications across the entire business.

Key Responsibilities:
  • Develop and maintain a deep understanding of our target customers and their requirements.
  • Collaborate closely with stakeholders, including business owners, internal users, and developers, to create a comprehensive tech roadmap and prioritize product features.
  • Assist in defining and presenting the product strategy, and refine the product backlog to ensure alignment with user needs and business objectives.
  • Participate in sprint planning sessions, providing detailed input and guidance to the development team.
  • Translate high-level business and technical requirements into detailed user stories and tasks.
Requirements:
  • 5+ years of Product Management experience in implementing customer-facing and internal business applications, specifically in an agile environment.
  • Previous experience in implementations related to CRM systems, contact center operations, field services, or claims management.
  • Systems experience with CRM platforms, field service management systems, and contact center technologies.
What We Offer:
  • Competitive compensation and benefits package.
  • Opportunity to work with a leading provider of home solutions.
  • Collaborative and dynamic work environment.

We're committed to fostering an environment that embraces diversity in all forms, where our employees, customers, and partners feel valued, respected, and supported. If you're a motivated and experienced Product Owner looking for a new challenge, we encourage you to apply.


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