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Technical Support Engineer

2 months ago

Santa Clara, California, United States Palo Alto Networks Full time

{"h1": "Job Description", "p": "At Palo Alto Networks, we're committed to protecting the digital way of life. As a Technical Support Engineer, you'll play a critical role in ensuring our customers' environments are secure and running smoothly.

Your responsibilities will include providing post-sales technical support, troubleshooting complex issues, and collaborating with cross-functional teams to resolve customer concerns.

If you're passionate about cybersecurity and have a knack for problem-solving, we want to hear from you

**Key Responsibilities:**

* Provide technical support to customers via phone, email, and web
* Troubleshoot complex technical issues and collaborate with cross-functional teams to resolve customer concerns
* Develop and maintain technical documentation and knowledge base articles
* Participate in technical discussions and contribute to the development of new products and features

**Requirements:**

* 2+ years of experience in technical support or a related field
* Strong understanding of TCP/IP, routing, and switching
* Experience with security protocols and technologies
* Excellent communication and problem-solving skills

**What We Offer:**

* Competitive salary and benefits package
* Opportunities for professional growth and development
* Collaborative and dynamic work environment

If you're ready to join a team of passionate cybersecurity professionals and make a real impact, apply today"}