Technical Support Engineer

1 month ago


Santa Clara, California, United States Cypress HCM Full time
Job Title: Technical Support Engineer, Integrations

At Cypress HCM, we are seeking a highly skilled Technical Support Engineer to join our team. As a Technical Support Engineer, you will be responsible for providing technical support to administrators, technicians, and product support personnel who are diagnosing, troubleshooting, repairing, and debugging complex computer systems, complex software, integrations, or networked and/or wireless systems.

Key Responsibilities:
  • Be a Customer Advocate providing support to users/administrators of our platform
  • Understand our platform, cloud technologies, and troubleshooting practices to ensure successful resolution of challenging technical situations
  • Resolve technical cases created by customers looking for help to understand or troubleshoot unexpected behaviors or answer technical questions about the ServiceNow software and platform
  • Analyze data with a view to isolate the potential cause of the issue
  • Involve others to accomplish personal and group goals
Requirements:
  • Knowledge on LDAP/Active Directory, SSO, or other authentication or user management systems
  • Understanding of Email Troubleshooting (e.g. Office 365, Exchange)
  • Knowledge on Web Services (SOAP, REST)
  • Working knowledge on Network troubleshooting (e.g. Ping, Telnet)
  • Hands-on experience in any bi-directional integration between two systems
  • Some experience with Scripting languages: JavaScript preferred
  • Experience with relational databases (e.g. MySQL, Oracle)
  • Experience with the gathering and reading of various log files
What We're Looking For:
  • Web Services (SOAP/REST), Networking fundamentals, scripting, and familiarity with a programming language, Relational databases concepts
Interview Process:
  • First round - 30 to 45 minute monitoring phone interview (behavioral and technical questions)
  • Final round - 1 hour panel interview with 2-3 engineers and hiring manager (technical questions)

This position will also require onsite presence weekly on Wednesday and Thursday at the Santa Clara office.

Pay Rate Range: $40-46.33/hr.



  • Santa Clara, California, United States Palo Alto Networks Full time

    Job SummaryWe are seeking a highly skilled Technical Support Engineer to join our team at Palo Alto Networks. As a Technical Support Engineer, you will be responsible for providing technical support to our customers and partners, troubleshooting and resolving complex technical issues, and collaborating with cross-functional teams to deliver exceptional...


  • Santa Clara, California, United States Tranzeal Incorporated Full time

    Job Title: Technical Support SpecialistJob Summary:We are seeking a highly skilled Technical Support Specialist to join our team at Tranzeal Incorporated. As a Technical Support Specialist, you will be responsible for providing technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing, and...


  • Santa Clara, California, United States Palo Alto Networks Full time

    Job DescriptionAt Palo Alto Networks, we're committed to providing the best cybersecurity solutions to our customers. As a Sr. Technical Support Engineer, you'll play a critical role in ensuring our customers receive top-notch support and assistance with their post-sales concerns.Your ResponsibilitiesProvide technical support to customers via phone, email,...


  • Santa Clara, California, United States Palo Alto Networks Full time

    About the RoleWe are seeking a highly skilled Cybersecurity Specialist to join our team as a Platinum Support Engineer. In this role, you will work closely with our valued customers to address their complex post-sales concerns, providing in-depth technical support and troubleshooting services.Key ResponsibilitiesProvide post-sales technical support,...


  • Santa Clara, California, United States Palo Alto Networks Full time

    Job DescriptionAt Palo Alto Networks, we're committed to providing exceptional customer support and ensuring the security of our digital world. As a Sr. Technical Support Engineer, Strata, you'll play a critical role in addressing complex post-sales concerns and providing technical assistance to our valued customers.Your Key ResponsibilitiesProvide...


  • Santa Clara, California, United States Arista Networks Full time

    Job OverviewArista Networks is seeking a highly skilled Technical Solutions Engineer to join our team. As a Technical Solutions Engineer, you will be responsible for providing technical support and solutions to our customers, ensuring their success with our products and services.Key Responsibilities:Provide technical support and solutions to customers via...


  • Santa Clara, California, United States Sustainable Talent Full time

    Job OpportunitySustainable Talent is seeking a skilled Technical Support Engineer to join our team. As a Technical Support Engineer, you will be responsible for providing technical support to our customers and partners, working with software developers, program managers, and customers to investigate reported issues, assist in root cause determination, and...


  • Santa Clara, California, United States PayNearMe Full time

    About the RoleWe are seeking a highly skilled Technical Support Specialist to join our team at PayNearMe. As a Technical Support Specialist, you will be responsible for providing technical consulting and support to our customers, serving as a trusted advisor to improve their experience.Key Responsibilities:Provide technical consulting and support to...


  • Santa Clara, California, United States Palo Alto Networks Full time

    Job SummaryWe are seeking a highly skilled Technical Marketing Engineer to join our team at Palo Alto Networks. As a Technical Marketing Engineer, you will play a key role in providing detailed technical information to our partners, customers, and employees. You will work with cutting-edge technology, redefining the future of network security.Your primary...


  • Santa Clara, California, United States Eightfold LLC Full time

    About the RoleWe are seeking a highly skilled Staff Software Engineer - Technical Lead to join our Core Infrastructure Team at Eightfold LLC. As a key member of our team, you will play a pivotal role in shaping the future of our core infrastructure.Your ResponsibilitiesTechnical Excellence: Architect and design highly scalable systems, ensuring they meet our...


  • Santa Clara, California, United States Palo Alto Networks Full time

    As a Technical Support Specialist at Palo Alto Networks, you will provide expert technical assistance to our end-user customers via phone, email, and web. Your strong analytical skills will enable you to diagnose and resolve complex technical issues in a timely and professional manner. You will be responsible for updating support cases, documenting technical...


  • Santa Clara, California, United States Collabera Full time

    Technical Support SpecialistCollabera is seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing top-notch technical support to our clients. Key Responsibilities:• Read and debug JAVA/JavaScript code to troubleshoot issues• Partner with clients to resolve technical...


  • Santa Clara, California, United States Palo Alto Networks Full time

    In this role, you will provide post-sales technical support to Palo Alto Networks end-user customers via phone, email, and web.Strong fault isolation and root cause analysis skills are required to diagnose and solve complex technical issues and provide timely solutions to customers in a professional manner.Regularly updating support cases to record progress...


  • Santa Clara, California, United States Texas Instruments Full time

    Unlock Your Potential as a Technical Sales RepresentativeAt Texas Instruments, we're shaping the future of electronics, and we need talented individuals like you to join our team. As a Technical Sales Representative, you'll play a critical role in driving revenue growth and building strong customer relationships.Key Responsibilities:Utilize technical...


  • Santa Clara, California, United States Palo Alto Networks Full time

    About the RoleWe are seeking a highly skilled Technical Support Specialist to join our team at Palo Alto Networks. As a key member of our technical support team, you will play a critical role in providing exceptional support to our customers, ensuring their success with our products and services.Key ResponsibilitiesProvide technical support to customers via...


  • Santa Clara, California, United States The Rockridge Group Full time

    Job Title: Deskside Support TechnicianWe are seeking a skilled Deskside Support Technician to join our team at The Rockridge Group. As a key member of our IT team, you will be responsible for providing top-notch technical support to our clients, ensuring their computer hardware and software issues are resolved efficiently and effectively.Key...


  • Santa Clara, California, United States NVIDIA Full time

    Technical Support Specialist for Linux and HPC InfrastructureNVIDIA is a leader in computer graphics, PC gaming, and accelerated computing. We're seeking a Technical Support Specialist to join our team and provide expert support for our Linux-based cluster management software product.Key Responsibilities:Provide technical support to internal and external...


  • Santa Clara, California, United States NVIDIA Full time

    We are seeking a dynamic individual to join our team as a DGX Technical Marketing Engineer who can move and adapt quickly to changing needs.As a key member of our team, you will work with product management in planning and execution of content creation and collateral development for DGX solutions.You will collaborate with the DGX partner ecosystem to build...


  • Santa Clara, California, United States K2 Staffing, LLC Full time

    We are seeking a skilled Technical Support Specialist to join our team at K2 Staffing, LLC. The ideal candidate will have a strong background in business desktop and server technologies, including Windows 10 workstations, Windows 2016 & 2019 servers, and advanced networking.The successful candidate will have a track record of understanding in vendor-specific...


  • Santa Clara, California, United States The MathWorks Inc Full time

    Job SummaryWe are seeking a highly skilled Senior Technical Specialist to join our team at The MathWorks Inc. As a key member of our engineering solutions team, you will be responsible for contributing to the sales and implementation of our engineering tools to help maximize customer success and encourage customer adoption.Key ResponsibilitiesAssist in the...