Technical Support Specialist
3 weeks ago
Job Title: Technical Support Specialist
Job Summary:
We are seeking a highly skilled Technical Support Specialist to join our team at Tranzeal Incorporated. As a Technical Support Specialist, you will be responsible for providing technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing, and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems.
Key Responsibilities:
- Provide technical support to field engineers, technicians, and product support personnel
- Respond to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software
- Report design, reliability, and maintenance problems or bugs to design engineering/software engineering
- Be a Customer Advocate providing support to users/administrators of our platform
- Understand our platform, cloud technologies, and troubleshooting practices to ensure successful resolution of challenging technical situations
- Resolve technical cases created by customers looking for help to understand or troubleshoot unexpected behaviors or answer technical questions about the ServiceNow software and platform
- Analyze data with a view to isolate the potential cause of the issue
- Involve others to accomplish personal and group goals
Requirements:
- Knowledge on LDAP/Active Directory, SSO, or other authentication or user management systems
- Understanding of Email Troubleshooting (e.g. Office 365, Exchange)
- Knowledge on Web Services (SOAP, REST)
- Working knowledge on Network troubleshooting (e.g. Ping, Telnet)
- Hands-on experience in any bi-directional, integration between two systems
- Some experience with Scripting languages: JavaScript preferred
- Experience with relational databases (e.g. MySQL, Oracle)
- Experience with the gathering and reading of various log files
Hiring Manager Notes:
We are looking for a Technical Support Specialist who can provide technical support to our customers and resolve complex technical issues. If you have experience with LDAP/Active Directory, SSO, Email Troubleshooting, Web Services, Network troubleshooting, and Scripting languages, we encourage you to apply.
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