Technical Support Specialist
2 weeks ago
We are seeking a highly skilled Technical Support Technician/Engineer to join our team at ApisLogik Inc. in Santa Calara, CA. As a key member of our technical support team, you will be responsible for providing expert technical advice and support to our customers and stakeholders.
Key Responsibilities- Act as the primary point of contact for technical and sales support on ApisLogik's product portfolios, including Rack PDU, Locking Power Cord, Track Busway, and Cabinet.
- Provide timely and effective technical advice, competitive solutions, and clarification during pre-sales and after-sales discussions.
- Ensure the availability and update of technical documents, such as technical drawings and datasheets.
- Support customers with after-sales application/configuration/troubleshooting.
- Prepare training courses and deliver professional presentations or demos to customers and sales partners.
- Consolidate market requirements and solutions from customers to drive growth and market share gains.
- 2+ years of working experience in the electrical or mechanical field.
- Electrical or mechanical engineering education background.
- Clear thinker and good communication skills.
- Team player and strong customer orientation.
- Native-level proficiency in English, Mandarin is a plus.
- Experience in IT infrastructure and data center Rack-PDU-related industry.
- Proficiency in using design software, such as AutoCAD and SolidWorks.
- Proficiency in using electrical on-line drawing and electronic circuit drawing tools.
- Proficiency in using multi-purpose meter, clamp meter, oscilloscope, and other common instruments and meters.
ApisLogik Inc. is a fast-growing company established in the United States, backed by an original equipment manufacturer with over 20 years of expertise in the PDU industry. We provide intelligent Power Distribution Units (PDU) and integrated solutions for mission-critical IT/CT equipment in the Data Centers.
If you are passionate about working with a dynamic and innovative company, ApisLogik Inc. is the right choice for you.
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