Cloud Technical Account Manager
6 days ago
We are seeking a highly skilled Cloud Technical Account Manager to join our team at Amazon. As a Senior Cloud Technical Account Manager, you will play a critical role in supporting our customers' adoption and use of AWS services.
Key Responsibilities- Provide technical guidance and advocacy to help customers plan and build solutions using best practices.
- Proactively keep customers' AWS environments operationally healthy.
- Develop close relationships with customers to understand their business and technical needs.
- Collaborate with cross-functional teams to drive customer success.
- Travel 10% or more as needed to support customer needs.
- Bachelor's Degree in Computer Science, Math, or related discipline, and 5+ years of equivalent work experience or 7+ years of related work experience.
- 5+ years of technical engineering experience.
- Understanding of the AWS Well-Architected Framework pillars and ability to properly apply them to existing or new customer architecture, implementations, and/or solutions.
- Internal enterprise or external customer-facing experience as a technical lead.
- Experience applying technical or operational expertise to solve complex challenges.
- Professional oral and written communication skills, presenting to an audience containing one or more executive team member(s).
- Experience building resilient, secure, cost-effective, and performant systems.
- Experience in Information Technology operations.
- Experience in a 24x7 operational services or support environment.
- Experience with AWS services and/or other cloud offerings.
- Experience mentoring others.
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
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