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Technical Account Manager for IT Solutions
2 months ago
Pacific Office Automation stands as a premier independent provider of document imaging and technology solutions across the United States. Established in 1976, we have expanded to encompass over thirty branches throughout the western states, including OR, WA, CA, AZ, NM, NV, UT, ID, CO, and TX. With a legacy of over four decades in the office equipment and technology sector, our growth has fostered strong partnerships with leading manufacturers such as Canon, Sharp, Konica Minolta, HP, Ricoh, and Lexmark.
At Pacific Office Automation, we pride ourselves on being a dynamic technology organization that offers ample growth prospects, competitive benefits, and a team of dedicated professionals committed to your success. Our goal is to be a long-term employer, equipping our staff with the necessary training and certifications to navigate the rapidly evolving landscape of office technology. We value all contributions and believe in fostering an inclusive environment where every voice is heard.
Position SummaryWe are in search of a Technical Account Manager (TAM) to enhance our client relations and support our existing customer base in a post-sales capacity.
Key Responsibilities- Conduct comprehensive consultations with IT clients at advanced technical levels on a quarterly basis.
- Offer technical insights during the sales process, showcasing the components of the Maturity Model and assisting with the development of a Technology roadmap.
- Collaborate within a team of TAMs to provide exceptional support to our clients.
- Draft and develop detailed scopes of work for IT applications and hardware installations.
- Lead meetings and strategic planning sessions with clients to ensure satisfaction, retention, and account expansion.
- Provide training and guidance to IT Engineers supporting over 200 Outside Sales Representatives.
- Establish and maintain a 'trusted advisor' relationship with the IT service desk, sales teams, and clients.
- Continuously enhance knowledge of key market trends, regulations, and compliance requirements relevant to the IT industry.
- 3-5 years of experience in a Technical Account Manager role.
- Bachelor's degree in Business, Computer Science, or Management Information Systems.
- Certifications such as Net+, MCP, MCA, MCSE, Cloud, and Firewall.
- Experience in IT managed services, IT project engineering, and technical management.
- Strong understanding of general IT operations and service management.
- Excellent customer service skills.
- Knowledge of risk mitigation, security, web technologies, routing, exchange, active directory, and servers.
- Familiarity with cloud technologies including AWS, email and server migration, VPN technologies, data migration, systems integration, VMware, and Hyper V.
- Engagement in team-building activities, awards, and group events.
- Collaborative team environment.
- Competitive salary range of $60,000-$100,000 plus commission opportunities.
- 401k matching program.
- Comprehensive medical, dental, vision, and life insurance plans.
- Monthly vehicle allowance.
- Paid time off, vacation, and sick leave.
- Flexible spending account (FSA) and health savings account (HSA) options.
Pacific Office Automation is dedicated to being an equal opportunity employer. We welcome applications from all qualified individuals without regard to race, color, national origin, ancestry, gender, sexual orientation, gender identity, age, religion, veteran status, or any other characteristic protected by law. We celebrate diversity as it strengthens our organization.
