Facilities Maintenance Technician
2 weeks ago
Position Summary
The Facilities Maintenance Technician is responsible for addressing and resolving all maintenance-related issues in accordance with the standards set by Biltmore Hotel Limited. This role demands a consistent commitment to the policies and procedures outlined in the Biltmore Standard Operating Procedures (BSOP's).
Key Responsibilities
- Respond promptly to maintenance requests from guest rooms.
- Conduct preventive maintenance tasks in guest accommodations, including but not limited to painting, plumbing, electrical work, carpentry, masonry, and other trades essential for maintaining optimal room conditions.
- Perform preventive maintenance in various hotel areas as required.
- Assist fellow engineering staff as needed.
- Follow directives from the Chief Engineer and/or Hotel Management during emergencies, including but not limited to hurricanes, bomb threats, fires, and national emergencies.
- Complete any assignments given by supervisors or the Chief Engineer as necessary.
Qualifications and Experience
- Education: A High School Diploma is required; technical school education is preferred but not mandatory.
- Experience: A minimum of five years of relevant experience is preferred.
Essential Skills
- Proficient in speaking, reading, writing, and understanding English.
- Adept at performing accurate mathematical calculations.
- Capable of providing clear communication and directions.
- Detail-oriented with the ability to work efficiently and accurately.
- Skilled in prioritizing and organizing tasks.
- Ability to think clearly and remain calm while resolving issues with sound judgment.
- Follows directions meticulously.
- Understands and anticipates guest service needs.
- Collaborates effectively with colleagues as part of a team.
- Works independently with minimal supervision.
- Maintains confidentiality regarding guest information and sensitive resort data.
- Possesses basic typing skills and moderate to advanced computer proficiency.
- Adapts to a dynamic and constantly changing work environment.
- Demonstrates multitasking abilities.
Success Factors
- Team Collaboration: Works cooperatively within the team and with other departments, demonstrating effective listening and positive interactions.
- Guest Orientation: Anticipates and responds to guests' needs with sensitivity to diverse cultures, displaying a warm demeanor.
- Performance Excellence: Exhibits energy and urgency in work, seeking efficiency and maintaining a professional appearance.
- Composure: Remains calm under pressure, demonstrating maturity and adaptability to unexpected situations.
- Reliability: Maintains excellent attendance and punctuality records, showcasing the ability to work autonomously with integrity.
- Time Management: Utilizes time effectively, focusing on priority tasks and making timely decisions.
- Active Listening: Engages in attentive listening, demonstrating patience and the ability to accurately restate others' opinions.
Physical Requirements
- Must be capable of moving, lifting, carrying, pushing, pulling, and placing objects weighing up to 50 pounds without assistance.
- Ability to stand, sit, or walk for extended periods or throughout an entire shift.
- Must reach overhead and below the knees, including bending, twisting, pulling, and stooping.
- Proficient in using and operating necessary office equipment with finger dexterity.
- Effective communication with employees, managers, and guests through verbal interactions, hearing, and visual acuity.
- Ability to visually focus on a computer for prolonged periods.
- Adaptability to moderate temperatures within the hotel environment.
Licenses or Certifications
- N/A
Standard Specifications
The requirements outlined represent the minimum levels of knowledge, skills, and abilities necessary for successful performance in this role. This job description is subject to periodic updates to reflect operational and environmental changes.
Grooming Standards
All employees are expected to maintain a neat, clean, and well-groomed appearance in accordance with Biltmore standards.
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